Concierge Team Leader

Talentmate; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the recruitment and hospitality sector is looking for a Concierge Team Leader in Abu Dhabi. The role requires excellent customer service skills and leadership abilities, overseeing the concierge team to ensure the highest standards of service. Candidates should possess a strong background in hospitality and be skilled in problem-solving and communication, fostering an environment of collaboration and growth.

Qualifications

• Proven experience in customer service or hospitality leadership.
• Excellent interpersonal and communication skills for team management.
• Strong problem-solving skills focused on customer satisfaction.

Responsibilities

• Supervise and support the concierge team to deliver exceptional customer service.
• Train new team members to understand roles and expectations.
• Foster a positive and collaborative work environment.

Skills

Customer Service

Leadership

Communication

Problem Solving

Attention to Detail

Organizational Skills

Education

Bachelor of Business Administration

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

The Concierge Team Leader plays a pivotal role in delivering exceptional customer service and ensuring the seamless operation of concierge services within a hospitality or corporate environment. As the face of the organization, the Concierge Team Leader is responsible for managing a team of concierges, providing guidance, support, and training to maintain the highest standards of service. This role requires outstanding customer service skills, excellent communication, and the ability to handle complex situations with grace and efficiency. The ideal candidate will have a strong background in hospitality or customer service, leadership experience, problem-solving skills, attention to detail, and the ability to foster a positive environment that encourages growth and collaboration.

Responsibilities

1. Supervise and support the concierge team to deliver exceptional customer service.
2. Train new team members to understand roles and expectations.
3. Coordinate with other departments to resolve customer issues promptly.
4. Oversee concierge desk operations to ensure performance and productivity.
5. Maintain knowledge of local attractions, services, and activities.
6. Handle customer inquiries and complaints, providing swift resolutions.
7. Foster a positive and collaborative work environment.
8. Develop strategies to improve guest satisfaction and service delivery.
9. Monitor staffing levels for adequate coverage during peak times.
10. Prepare reports on team performance, guest feedback, and operations.
11. Act as the primary contact for VIP guests and special requests.
12. Ensure compliance with organizational policies and standards of service.

Requirements

1. Proven experience in customer service or hospitality leadership.
2. Excellent interpersonal and communication skills for team management.
3. Strong organizational skills and ability to multitask under pressure.
4. Knowledge of local and regional attractions and services.
5. Problem-solving skills focused on customer satisfaction.
6. Ability to work flexible hours, including weekends and holidays.
7. Professional demeanor with polished communication skills.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi
• Company Website: [Insert URL]

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Chefs
• F&B
• Front Desk

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