Concierge Supervisor - LXR Eastern Mangroves Abu Dhabi Pre-Opening

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Concierge Supervisor for their new location in Abu Dhabi. The role entails providing exceptional service to guests and VIPs, addressing inquiries, and ensuring a welcoming environment. Ideal candidates possess strong communication skills, a positive attitude, and a commitment to high-quality service. Experience in the hotel industry is preferred. This position offers a full-time schedule in a dynamic setting.

Qualifications

• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to various work situations.

Responsibilities

• Serve as a key point of contact for guests.
• Provide information about the hotel and local area.
• Assist with delivering and safely storing guest luggage.

Skills

Positive attitude

Good communication skills

Customer service

Knowledge of the local area

Job description

Concierge Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Job Number : HOT0BVC4

Work Locations

LXR Eastern Mangroves Abu Dhabi, Al Salam Street - Al Kheeran, Eastern Mangroves District, UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

• Serve as a key point of contact for Guests and respond efficiently to Guest enquiries.
• Provide information, advice, and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.
• Process and deliver messages for Guests.
• Assist with delivering and safely storing Guest luggage.
• Stay current with all hotel services, VIP requests, and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to Management as required, especially in cases of emergency.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Maintain a clean, healthy, and safe working area.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

What are we looking for?

Concierge Supervisors serving Hilton brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the following attitudes, behaviors, skills, and values:

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.
• Ability to work independently and as part of a team.
• Knowledge of the local area.

It would be advantageous if you demonstrate the following capabilities and distinctions:

• Previous experience working as a Concierge Supervisor in a hotel environment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to providing exceptional guest experiences worldwide. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences every day. Our Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

Schedule

Full-time

Brand : LXR by Hilton

Guest Services, Operations, and Front Office