Concierge Supervisor

Accor; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Concierge Manager, where you will oversee operations and ensure exceptional guest experiences. This role involves managing a dedicated team, coordinating services, and maintaining high standards of hospitality. You'll have the opportunity to create memorable moments for guests while promoting loyalty programs and engaging with the local community. If you are passionate about hospitality and enjoy leading a team, this position offers a unique chance to grow within a dynamic environment that values diversity and inclusion.

Qualifications

• Strong background in managing concierge operations and customer service.
• Excellent leadership and team coordination skills.

Responsibilities

• Oversee Concierge operations ensuring hotel standards are met.
• Maintain smooth operation by managing stock and scheduling services.
• Provide accurate city information and handle guest arrangements.

Skills

Concierge Operations Management

Customer Service

Team Leadership

Budget Management

Event Coordination

Education

High School Diploma

Hospitality Management Degree

Tools

Property Management Systems

Booking Software

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Responsibilities

1. Oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
2. Ensure appropriate stock levels for the smooth run of the Concierge operations and prepare requisitions accordingly.
3. Ensure proper coverage and supervision of the Concierge at all times.
4. Update the arrival and departure lists, schedule transportation and airport services, and ensure all arrangements meet guest requests and needs.
5. Provide prompt, accurate, and updated information about the city, locations, events, traffic, weather, etc., and handle bookings and arrangements.
6. Ensure outsourced services contracted by the Concierge are of high quality and meet the hotel’s standards.
7. Maintain the lobby free of baggage, trolleys, and obstructions, and ensure safe storage of items.
8. Properly use all equipment and property management systems, maintaining a thorough knowledge of setups.
9. Control room keys and section keys strictly.
10. Review and update the Concierge logbook daily and sign it.
11. Assign duties to subordinates, assist them, and implement daily checklists.
12. Respect schedules, deadlines, and terms agreed with management.
13. Promote internal activities and events, providing correct information about outlets.
14. Keep the team updated on administrative, operational, and organizational changes.
15. Conduct daily briefings with the Concierge team to review tasks and activities.
16. Participate in inter-departmental meetings to promote teamwork and review standards.
17. Share daily activity highlights with the FOM, including guest opportunities.
18. Promote Accor loyalty programs and build long-term guest relationships.
19. Represent the Concierge and hotel positively both inside and outside the workplace.

Financial and Revenue Responsibilities

1. Implement and monitor Focus and other financial and audit procedures.
2. Assist the FOM in preparing forecasts and statistics.
3. Stay informed about competitors’ offerings and rates.
4. Adhere strictly to the department's operational budget, controlling costs and obtaining approval for expenditures.

Qualifications

[Qualifications should be specified here; currently, the list repeats job responsibilities and needs to be replaced with actual qualification requirements.]

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.