Concierge - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Abu Dhabi is seeking a Concierge to enhance guest experiences through personalized service. The ideal candidate will have a background in luxury hospitality, strong communication skills, and detailed knowledge of Abu Dhabi's offerings. This role involves assisting guests with reservations, recommendations, and special requests to ensure memorable stays.

Qualifications

• Previous experience as a Concierge or in a guest-facing role, ideally luxury hospitality.
• Fluency in English; additional languages (Arabic preferred) are an advantage.
• Strong multitasking abilities under pressure.

Responsibilities

• Welcome guests warmly, being their point of contact throughout their stay.
• Provide personalized recommendations on local experiences.
• Assist with reservations and transportation arrangements.

Skills

Excellent communication and interpersonal skills

Fluency in English

Strong problem-solving abilities

Strong organizational skills

In-depth knowledge of Abu Dhabi’s attractions

Job description

Overview

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, we believe the difference is in the details. As a Concierge, you will be the trusted advisor for our guests, curating personalized experiences and ensuring every stay is seamless, memorable, and uniquely tailored to their needs.

Responsibilities

• Welcome guests with warmth and professionalism, becoming their key point of contact throughout their stay.
• Provide personalized recommendations on dining, entertainment, cultural attractions, and local experiences.
• Assist with reservations, ticketing, and transportation arrangements, ensuring accuracy and efficiency.
• Handle guest requests and inquiries promptly, exceeding expectations at every opportunity.
• Build strong relationships with local partners and vendors to secure exclusive services for guests.
• Maintain accurate knowledge of hotel services, facilities, and promotions.
• Coordinate with Front Office, Guest Relations, and other departments to deliver seamless luxury experiences.
• Handle VIP and special requests discreetly, ensuring guest privacy and satisfaction.
• Maintain an organized Concierge desk, ensuring all materials, brochures, and resources are up to date.
• Perform additional tasks as required to support the smooth operation of the Front Office team.

Qualifications

• Previous experience as a Concierge or in a guest-facing role, ideally within luxury hospitality.
• Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
• In-depth knowledge of Abu Dhabi’s attractions, dining scene, and cultural highlights.
• Strong problem-solving abilities and the capacity to remain composed under pressure.
• A professional and polished appearance with genuine passion for service.
• Strong organizational skills with the ability to multitask effectively.

Why join LXR?

At LXR Eastern Mangroves Abu Dhabi, you will be part of a team that defines bespoke luxury. Hilton offers world-class training, international career opportunities, and the chance to create unforgettable experiences for every guest.

Job

Job: Guest Services, Operations, and Front Office