Concierge & Guest Services Agent

Park Hyatt; Abu Dhabi; On-site; AED 42,000 - 64,000; Full time

Job summary

Park Hyatt Abu Dhabi is seeking a Guest Services Officer to deliver an excellent and consistent level of service within the Front Office. You will be responsible for guest interactions, information, and VIP needs, while maintaining privacy and a warm welcome.

You will develop knowledge of hotel facilities, assist with reservations and transportation, and supervise concierge operations to ensure smooth guest experiences in a luxury environment. UAE Nationals only.

Qualifications

• Minimum of one year of experience in hotel operations.
• Strong customer-focused mindset and communication skills in Arabic and English.
• This opportunity is exclusive to UAE Nationals.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Contribute to smooth and efficient Front Office operations within Rooms Division.
• Develop knowledge of the hotel facilities and local community to assist guests.

Skills

Fluent Arabic

Fluent English

Job description

Park Hyatt Abu Dhabi is seeking a Guest Services Officer to deliver an excellent and consistent level of service within the Front Office. You will be responsible for guest interactions, information, and VIP needs, while maintaining privacy and a warm welcome.

You will develop knowledge of hotel facilities, assist with reservations and transportation, and supervise concierge operations to ensure smooth guest experiences in a luxury environment. UAE Nationals only.