Concierge - Ajman Saray a Luxury Collection Resort

Marriott Hotels Resorts; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join its team. This role involves responding to guest requests, ensuring their comfort and satisfaction while maintaining high service standards. You'll be the face of the company, welcoming guests and addressing their needs with professionalism and care. If you have a passion for customer service and enjoy working in a dynamic environment, this position offers a fantastic opportunity to grow and develop in the hospitality sector. Join a team that values diversity and fosters a supportive atmosphere for all associates.

Qualifications

• No related work experience required.
• No supervisory experience necessary.

Responsibilities

• Respond to guest requests and ensure satisfaction.
• Monitor lounge for guest service and safety.
• Follow company policies and maintain professionalism.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma or G.E.D.

Job description

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g. transportation reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individuals or departments (e.g. Bellperson, Housekeeping) as necessary to resolve guest call requests or problems. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and wellbeing of guests.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.