Concierge Agent - Russian Speaker

Marriott Hotels Resorts; Dubai; On-site; AED 20,000 - 40,000; Full time

Job summary

An established industry player seeks Guest Arrival Experts to create memorable experiences for guests from arrival to departure. This role empowers individuals to engage actively with guests, ensuring their needs are met through excellent service. Candidates should possess strong customer service and communication skills, with a commitment to maintaining high standards of professionalism. This position offers a unique opportunity to be part of a dynamic team dedicated to enhancing guest satisfaction in a fast-paced environment. If you thrive in a people-first culture and are passionate about hospitality, this is the perfect role for you.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No prior related work or supervisory experience necessary.

Responsibilities

• Deliver a wide range of services to enhance guest arrival and departure experiences.
• Ensure a safe workplace and adhere to company policies.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We aim to create an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing local area highlights. The Guest Arrival Expert makes transactions feel like part of the guest experience.

No matter your position, certain principles are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (standing, sitting, or walking for extended periods) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance, and objects over 75 pounds with assistance). Performing these duties well, along with other reasonable job responsibilities, is essential for delivering excellent guest service and supporting our business every day.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Unclear seniority