Concierge Agent at Waldorf Astoria Dubai International Financial Centre

EOE/AA/Disabled/Veterans

What are we looking for

A Concierge Agent at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should possess the following skills and characteristics:

• Previous experience in a similar role.
• Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, entertainment facilities, etc.
• Excellent communication skills (oral and written).
• Positive attitude.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.
• Ability to work independently and as part of a team.

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience working in a luxury hotel in Dubai.
• Knowledge of Forbes 5-star standards.

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests with an exceptional environment and personalized attention through True Waldorf Service, creating a unique experience. If you understand the value of personalized service and can treat every guest with the same high level of care, you may be the person we're looking for!

A Concierge Agent at Waldorf Astoria Dubai International Financial Centre serves as a key contact for guests throughout their stay, providing information about the hotel and local area, and is responsible for creating an unforgettable guest experience.

What will I be doing

A Concierge Agent performs the following tasks to the highest standards:

• Serve as a primary contact for guests and respond efficiently to inquiries.
• Extend a warm welcome to arriving guests and assist with departures as needed.
• Engage with guests and VIP guests throughout their stay, providing tailored experiences based on their needs and preferences.
• Provide information, advice, and booking services for various guest inquiries, including city tours, theatre tickets, restaurant reservations, medical services, transportation, and flight bookings.
• Process and deliver messages for guests as required.
• Handle guest luggage upon arrival and departure.
• Stay informed about hotel services, VIP arrivals, and special events daily.
• Ensure orderliness and safety around the lobby and front door areas.
• Project a professional manner emphasizing hospitality and guest service at all times.
• Maintain a clean, healthy, and safe working environment.
• Follow policies and procedures when working with front-of-house equipment and property management systems.

Required Experience

Intern