Concierge Agent

Four Seasons Hotel and Resorts Gruppe; Dubai; On-site; AED 36,000 - 54,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a Guest Service representative to provide exceptional service to guests. The role involves engaging with various vendors, monitoring service quality, and leveraging local knowledge to enhance guest experiences, offering opportunities for personal growth in a vibrant environment.

Benefits

Competitive tax free salary

End of service gratuity

Free transportation to and from work

Medical and life insurance

Paid annual leave

Social and sporting events

Qualifications

• 1+ years’ experience in luxury hotel or similar.
• Knowledge of Dubai attractions and restaurants.

Responsibilities

• Provide upscale guest service experiences throughout their stay.
• Engage with 3rd party vendors like transportation and valet.
• Monitor service standards and recommend improvements.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Cross cultural sensitivity

Guest centricity

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

What you will do

• Provide upscale guest service experiences to guests throughout their stay.

• Proactively work and engage 3rd party vendors included but not limited to: Transportation, Valet parking and car rental companies.

• Recommend local tourist spots, including places to dine, shop and sight-see.

• Monitor standards of service and response to our overall product, through observations and guest comments, and recommends short- and long-term changes through regular feedback, daily reports and proposals.

• Utilize a variety of computer systems within all Front Office departments.

What you bring

• 1 + years’ experience working within a luxury hotel or similar environment is considered an asset.

• Excellent interpersonal skills and communication skills.

• Cross cultural sensitivity, and customer service orientation.

• Knowledge of Dubai attractions and restaurants

• Guest centricity and understanding the importance of guest’s preferences.

What we offer

• Work Authorization

• Competitive tax free salary and service charge

• End of service gratuity

• Fallboard accommodation

• Free transportation to and from work

• Medical and life insurance

• Paid annual leave

• Flight Allowance to home country

• Social and sporting events

• Learning & Development Programs

• Career opportunities and international transfer

• And more…

Schedule & Hours

• 6 days per week over 48 working hours.