Concierge

Al Hamra; Ras Al Khaimah; On-site; AED 45,000 - 65,000; Full time

Job summary

A leading real estate company in Ras Al Khaimah seeks a Concierge Personnel to provide exceptional customer service. Responsibilities include handling inquiries, managing reservations, and ensuring customer satisfaction. Ideal candidates are university graduates with experience in hospitality, fluent in English, and preferably Arabic or Russian. Join a dynamic team dedicated to enhancing guest experiences.

Qualifications

• University graduate required.
• Prior experience in customer service or hospitality is essential.
• Fluent in English and Arabic, Russian is a plus.

Responsibilities

• Act as the primary point of contact for customers.
• Respond to inquiries and manage bookings.
• Ensure a high level of customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Education

University graduate

Tools

MS Office

Job description

About the Company

Al Hamra is a Ras Al Khaimah based real estate development and investment company focused on creating premier lifestyle communities and luxury hospitality experiences. Founded in 2003, the company has been instrumental in shaping the real estate landscape of Ras Al Khaimah, particularly through developments like Al Hamra Village. Al Hamra is known for its integrated communities, master-planned developments, and investments in hospitality, retail, and leisure.

Role Summary

The Concierge Personnel will act as the primary point of contact for our customers, providing friendly, professional, and personalized service. Key responsibilities include responding to inquiries, arranging reservations and bookings, managing requests and complaints, and ensuring a high level of customer satisfaction.

Key Requirements

• University graduate.
• Prior experience in customer service, front desk, or hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English, Arabic, Russi????n (spoken and written).
• Proficiency in MS Office applications.
• Strong problem-solving ability and attention to detail.
• Ability to work flexible hours, including weekends.
• Professional appearance and demeanor.