Concierge

Marriott Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand seeks a Guest Services Associate to ensure excellent guest experiences. Key responsibilities include responding to guest requests, managing the lounge area, and maintaining high service standards. This entry-level role requires a high school diploma and excellent customer service skills, offering a supportive team environment and opportunity for career growth.

Qualifications

• High school diploma or equivalent required.
• No related work experience necessary.
• Ability to communicate clearly and professionally.

Responsibilities

• Respond to guest requests and provide information regarding the property.
• Monitor club lounge for guest service and safety.
• Complete safety training and maintain professional appearance.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer record and process all guest calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability service safety and wellbeing of guests.

Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.