Concierge

Abroad Work; Abu Dhabi; On-site; AED 30,000 - 70,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Palace Butler to enhance the guest experience at a prestigious resort. This role involves providing exceptional service to VIP guests, ensuring their stay is memorable and seamless. Responsibilities include welcoming guests, coordinating special requests, and maintaining a high standard of hospitality. If you have a passion for service and a knack for making guests feel special, this is an exciting opportunity to join a dynamic team in a luxurious environment. Your expertise will play a crucial role in delivering unforgettable experiences at one of the world's most renowned destinations.

Qualifications

• 2-3 years experience in a similar role is preferred.
• Knowledge of additional languages is ideal.

Responsibilities

• Assist guests to ensure a positive and unforgettable stay.
• Coordinate with concierge for baggage handling and guest requests.

Skills

Customer Service

Hospitality Management

Multilingual Communication

Job description

Palace Butler
Setting: Palace Butler (Complete time # 529761).
Building/Workplace: Emirates Palace, Abu Dhabi.
Area: Abu Dhabi, United Arab Emirates.

Main Responsibilities:

1. Maintain availability to provide assistance for any matter pertaining to making the stay of Resort visitors a positive and unforgettable one.
2. Coordinate with Room Solution for the delivery of fruits for VIP visitors and prepare the VIP fruit baskets, restoring them on a day-to-day basis until the visitor's departure.
3. Welcome VIP guests upon arrival outside their designated area and provide assistance.
4. After check-in, present themselves to the visitor, escort the guest to their area, describe area and resort facilities, and provide assistance for the remainder of their stay.
5. Coordinate baggage handling with Concierge sections for arriving and departing guests to ensure safe and prompt delivery.
6. Check in arriving guests and check out departing guests in a pleasant and caring manner according to procedures and standards.
7. Address all guest requests and concerns in a pleasant and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer matters to the appropriate individuals.
8. Offer personalized wake-up service to the room with tea or coffee as per guest requests.
9. Assist guests with shoe shining, packing and unloading luggage, gathering and delivering laundry and dry cleaning.
10. Keep up with all resort promotions, product knowledge, VIP arrivals, and upcoming events to effectively answer guest requests and concerns.

Demands:

1. Ideally, knowledge of additional languages.
2. 2-3 years experience in a similar role.

Marketed: 11 May 2022 Arabian Standard Time.
Applications close: 31 Jul 2022 Arabian Standard Time.