Concession Manager - Christian Louboutin, Level Shoes

Chalhoub Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail organization in Dubai is seeking a Concession Manager to oversee store operations and drive sales. The role requires a strong background in luxury retail and management of a multicultural team. Responsibilities include ensuring high customer service standards, motivating staff, and achieving sales targets. This position offers competitive benefits and emphasizes inclusion and diversity within the workplace.

Benefits

Healthcare

Child education contribution

Flexible working policies

Employee discounts

Qualifications

• Proven experience in a luxury retail company.
• 3 to 5 years of luxury fashion retail management experience.
• Excellent personal appearance and English skills.

Responsibilities

• Lead overall store management and achieve sales objectives.
• Develop and motivate store staff and drive sales initiatives.
• Ensure high customer service standards and manage client relations.

Skills

Luxury retail experience

Multicultural team management

Passion for fashion

Microsoft Office proficiency

Tools

Logistic software

ERP systems

Job description

On behalf of Christian Louboutin, we are hiring for a ConcessionManager to lead the store within Level Shoes, Dubai Mall!

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs areunique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both
men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of ChristianLouboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutinnow counts more than 150 boutiques globally.

What you'll be doing

As a Concession Manager at Christian Louboutin, your role is to be responsible for the overall management of the store, staff, merchandiseand customer service. The ConcessionManager is also responsible for driving his or her team to achieve sales objectives, maintaining andachieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to thenext level.

Key Responsibilities

Sales and Customer Management

• Proposing and implementing action plans to develop sales for each product category.

• Ensuring the achievement of business goals and strategic projects.
• Ensuring the implementation and development of initiatives which develop further the clientele database of the store.

People Management and Development

• Managing store staff with the help of the Management and the Human Resources Department.
• Ensuring the development of motivation, sense of belonging and business involvement of the team.
• Training Sales Advisors on new collections and on selling techniques.
• Challenging Sales Advisors on seasonal products.

Customer Service

• Ensuring all associates provide the highest level of customer service.
• Ensuring staff maintains constant client communication through utilizing their client books.
• Managing client database and utilize information to increase sales and client contact.
• Resolving all client problems and complaints quickly and effectively.

Store Management

• Managing HR administration (planning, absences etc.).
• Ensuring daily and weekly reporting.
• Solving client litigations.
• Performing back office activities such as data entry, inter shop movements, product delivery, daily closures etc.
  Store Image Management
• Ensuring correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual
  issues, and ensuring that best sellers products are displayed, through a close cooperation with the Visual Display Team.
• Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of
  products and store, in line with the brand communication and promotion strategy.
• Supporting the products presentation to the highest standards.

Human Resources

• Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel.
• Supporting, implementing and providing follow-up for all training programs, seminars, etc.
• Continually evaluating the performance of each associate and provide constant feedback to ensure results.
• Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary.
• Ensuring integrity of payroll and the payroll process.
• Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.

Communication & Reporting

• Ensuring smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client
  litigations, events etc.
• Building and maintaining good communication with members of corporate office, mall office and other stores.
• Communicating and supporting brand culture and values within your location and ensure key business messaging is actively
  cascaded to your team members.

What you’ll need to succeed

• Proven experience in a luxury retail company
• Knowledge of logistic software or at least adaptable quickly to new systems/processes.
• 3 to 5years of luxury fashion retail management experience with a focus on leading a multicultural team.
• Passion for fashion luxury and trends.
• Excellent person appearance (smart with a sense of individual style).
• Local mother tongue or able to manage staff in the language with excellent English skills (Arabiclanguage wouldbe an advantage).
• Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.