Compliance Manager - Retail Compliance Unit

Mashreq; United Arab Emirates; On-site; AED 180,000 - 280,000; Full time

Job summary

Mashreq in United Arab Emirates seeks a seasoned compliance leader for KYC/EDD within Business Banking. You will head a team, ensure adherence to regulatory standards, and drive digitization across compliance processes.

The role emphasizes leadership, cross-functional collaboration, and the implementation of digital solutions to enhance compliance effectiveness and efficiency. UAE-regulatory knowledge is essential.

Qualifications

• Graduate with 7–10 years in banking, specifically KYC/EDD for business/corporate clients.
• Strong communication skills.
• Knowledge of UAE regulations.
• Proficient in Excel, presentation skills, and AI tools.
• Logical problem-solving and decision-making abilities.
• Experience in coordinating / supporting compliance processes / system solutions.
• Proven leadership and team management experience.
• Experience in implementing digital transformation initiatives in compliance.

Responsibilities

• Lead MGN Business Banking team and oversee the operations of the squad within Business Banking Compliance.
• Serve as RBG Compliance SPOC for digitization/automation initiatives.
• Conduct quality checks for key deliverables and ensure regulatory alignment.
• Drive digital transformation initiatives including automation, AI integration, and dashboard development.
• Disseminate strategic guidance and mentor team members.
• Maintain records and audit trails for incidents and regulatory communications.

Skills

KYC/EDD

Leadership

Regulatory knowledge

Communication

Excel

AI tools

Tools

AI tools

Job description

Primary functions

• Lead MGN Business Banking team and oversee the operations of the squad within Business Banking Compliance.
• RBG Compliance spoc for digitization / automation initiatives in coordination with Business and Compliance Digital Studio and Innovation unit.
• Responsible for conducting quality checks for key deliverables across all Retail Banking Group compliance squads. Ensuring that all activities in the squads adhere to regulatory standards and internal policies.
• Responsible for disseminating / ensuring adherence to strategic guidance, leading assigned teams, and driving digital transformation initiatives to enhance compliance effectiveness and efficiencies.
• Stay aware / updated of all applicable regulatory guidelines
• Support implementation of initiatives in RBG Compliance as and when may be assigned by Unit head
• Conduct quality check for auto discounting – Ename & L1/L2 High-Risk Nationality for the RBG (entity and Individuals).
• Centralize to manage RBG Incidents which needs to be assessed from the CPR Standards point of view and further escalated to senior management/RCU for CBUAE reporting.

Key Result Areas

• Maintain awareness of regulatory expectations and bank’s policies and standards.
• Ensure Unit’s procedures are aligned with regulations and bank’s policies and standards
• Maintain cordial relationships with all applicable stakeholders to facilitate timely identification and resolution of any gaps to regulatory requirements or bank’s policies / standards.
• Conduct training across Compliance and relevant stakeholders in line with annual training plans / identified requirements.
• Provide advisory on the name screening matches and enhanced due diligence (EDD) for high-risk business accounts.
• Prepare analysis on different compliance reports related to high risk reviews and name screening for senior management update on the trends.
• Respond to audit queries and represent compliance in ad hoc projects.
• Conduct quality assurance checks for the Retail Compliance team.
• Lead and manage the compliance team, providing mentorship and performance oversight.
• Drive digital transformation initiatives including automation, AI integration, and dashboard development.
• Represent compliance in strategic cross-functional meetings and projects.
• Flag and upscale any high-risk nationality L1/L2 alert where discounting may not comply with the discounting guidelines.
• Ensure adherence to all Consumer Protection Regulation requirements in incident reporting to CBUAE.
• Maintain records and audit trails of all incidents, assessments, and regulatory communications.

Operating Environment, Framework and Boundaries, Working Relationships

• Operates in a strictly regulated environment and requires in-depth knowledge of all applicable regulations, systems and market trends.
• Need to work within the framework of regulatory guidelines, bank’s policies / standard operating procedures, and aligned with best market practices ensuring efficient and effective processes with needed monitoring and controls in place.
• Always maintain cordial and professional rapport and good interactive relationships with all relevant stakeholders.

Problem Solving

• Evaluate high-risk referrals / PEP relationships.
• Contribute to product/ system/ policy development in line with regulatory expectations and internal requirements.
• Identify and elevate any deviations to line manager/ unit head / HOC, as applicable.
• Identify and solve challenges related to unit’s automation and digitization initiatives.
• Strategically assess compliance risks and propose mitigation measure.

Decision Making Authority & Responsibilities

• Interact with all relevant stakeholders to decide on high risk/ name screening referrals for the onboarding and KYC processes in the best way forward with regards to onboarding journeys, ensuring full compliance with applicable regulations and the Bank’s policies / standards.
• Contribute to the development of products, system enhancements / implementation, policies and procedures, ensuring appropriate controls from bank’s policies and regulatory expectations perspective.
• Identify, report and assist senior management, in identification of issues in a timely manner to ensure swift resolution.
• Assist management in finding solutions/ needed enhancements to processes related to onboarding, KYC and advisory.

Knowledge, Skills and Experience

• Graduate with 7–10 years in banking, specifically KYC/EDD for business/corporate clients.
• Strong communication skills.
• Knowledge of UAE regulations.
• Proficient in Excel, presentation skills, and AI tools.
• Logical problem-solving and decision-making abilities.
• Experience in coordinating / supporting compliance processes / system solutions.
• Proven leadership and team management experience.
• Experience in implementing digital transformation initiatives in compliance.