Compliance Manager - Retail Compliance Unit

Mashreq; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Mashreq is seeking a senior Compliance leader to head the MGN Business Banking team within the Retail Banking Group. You will oversee compliance operations, coordinate digitization initiatives, and ensure adherence to UAE regulations across key deliverables.

Responsibilities include leading a team, performing quality checks, and driving automation and AI-enabled improvements in compliance processes, while maintaining strong stakeholder relationships and reporting to senior management.

Qualifications

• Graduate with 7-10 years in banking, specifically KYC/EDD for business/corporate clients.
• Strong communication skills.
• Knowledge of UAE regulations.
• Proficient in Excel, presentation skills, and AI tools.
• Logical problem-solving and decision-making abilities.
• Experience in coordinating / supporting compliance processes / system solutions.
• Proven leadership and team management experience.
• Experience in implementing digital transformation initiatives in compliance.

Responsibilities

• Lead MGN Business Banking team and oversee operations of the squad within Business Banking Compliance.
• RBG Compliance SPOC for digitization / automation initiatives in coordination with Business and Compliance Digital Studio and Innovation unit.
• Conduct quality checks for key deliverables across Retail Banking Group compliance squads, ensuring adherence to regulatory standards and internal policies.
• Disseminate strategic guidance, lead assigned teams, and drive digital transformation to enhance compliance effectiveness.
• Keep updated on applicable regulatory guidelines and support implementation of initiatives by Unit head.
• Conduct quality checks for discounting rules (Ename & L1/L2 High-Risk Nationality) for RBG.
• Centralize incident management and escalate to senior management/RCU for CBUAE reporting.

Skills

Leadership

KYC/EDD

UAE regs

Excel

AI tools

Communication

Problem solving

Job description

Job Description:

Primary functions

• Lead MGN Business Banking team and oversee the operations of the squad within Business Banking Compliance.
• RBG Compliance spoc for digitization / automation initiatives in coordination with Business and Compliance Digital Studio and Innovation unit.
• Responsible for conducting quality checks for key deliverables across all Retail Banking Group compliance squads. Ensuring that all activities in the squads adhere to regulatory standards and internal policies.
• Responsible for disseminating / ensuring adherence to strategic guidance, leading assigned teams, and driving digital transformation initiatives to enhance compliance effectiveness and efficiencies.
• Stay aware / updated of all applicable regulatory guidelines.
• Support implementation of initiatives in RBG Compliance as and when may be assigned by Unit head.
• Conduct quality check for auto discounting - Ename & L1/L2 High-Risk Nationality for the RBG (entity and Individuals).
• Centralize to manage RBG Incidents which needs to be assessed from the CPR Standards point of view and further escalated to senior management/RCU for CBUAE reporting.

Key Result Areas

• Maintain awareness of regulatory expectations and bank’s policies and standards.
• Ensure Unit’s procedures are aligned with regulations and bank’s policies and standards
• Maintain cordial relationships with all applicable stakeholders to facilitate timely identification and resolution of any gaps to regulatory requirements or bank’s policies / standards.
• Conduct training across Compliance and relevant stakeholders in line with annual training plans / identified requirements.
• Provide advisory on the name screening matches and enhanced due diligence (EDD) for high-risk business accounts.
• Prepare analysis on different compliance reports related to high risk reviews and name screening for senior management update on the trends.
• Respond to audit queries and represent compliance in ad hoc projects.
• Conduct quality assurance checks for the Retail Compliance team.
• Lead and manage the compliance team, providing mentorship and performance oversight.
• Drive digital transformation initiatives including automation, AI integration, and dashboard development.
• Represent compliance in strategic cross-functional meetings and projects.
• Flag and escalation of high-risk nationality L1/L2 alert where discounting may not comply with discounting guidelines.
• Ensure adherence to all Consumer Protection Regulation requirements in incident reporting to CBUAE.
• Maintain records and audit trails of all incidents, assessments, and regulatory communications.

Operating Environment, Framework and Boundaries, Working Relationships

• Operates in a strictly regulated environment and requires in-depth knowledge of all applicable regulations, systems and market trends.
• Need to work within the framework of regulatory guidelines, bank’s policies / standard operating procedures, and aligned with best market practices ensuring efficient and effective processes with needed monitoring and controls in place.
• Always maintain cordial and professional rapport and good interactive relationships with all relevant stakeholders.

Problem Solving

• Evaluate high-risk referrals / PEP relationships.
• Contribute to product/ system/ policy development in line with regulatory expectations and internal requirements.
• Identify and elevate any deviations to line manager/ unit head / HOC, as applicable.
• Identify and solve challenges related to unit’s automation and digitization initiatives.
• Strategically assess compliance risks and propose mitigation measure.

Decision Making Authority & Responsibilities

• Interact with all relevant stakeholders to decide on high risk/ name screening referrals for the onboarding and KYC processes in the best way forward with regards to onboarding journeys, ensuring full compliance with applicable regulations and the Bank’s policies / standards.
• Contribute to the development of products, system enhancements / implementation, policies and procedures, ensuring appropriate controls from bank’s policies and regulatory expectations perspective.
• Identify, report and assist senior management, in identification of issues in a timely manner to ensure swift resolution.
• Assist management in finding solutions/needed enhancements to processes related to onboarding, KYC and advisory.

Knowledge, Skills and Experience

• Graduate with 7-10 years in banking, specifically KYC/EDD for business/corporate clients.
• Strong communication skills.
• Knowledge of UAE regulations.
• Proficient in Excel, presentation skills, and AI tools.
• Logical problem-solving and decision-making abilities.
• Experience in coordinating / supporting compliance processes / system solutions.
• Proven leadership and team management experience.
• Experience in implementing digital transformation initiatives in compliance.