Complex Public Relations Manager

Marriott Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Public Relations Manager to enhance media and community relations. The ideal candidate should have a degree in Marketing or Business Administration and experience in public relations or communications. Responsibilities include developing promotional campaigns and managing media visits. Join us to create exceptional guest experiences and drive revenue growth.

Qualifications

• 2 years of experience in public relations or communications.
• Experience in developing promotional campaigns is a plus.
• Strong ability to build and maintain relationships with media.

Responsibilities

• Supports media and community relations efforts to maximize business growth.
• Builds relationships with local media and travel writers to increase property exposure.
• Develops strategic public relations plans to promote the hotel.
• Coordinates and manages media visits and community service activities.

Skills

Public relations

Communications

Media relations

Crisis communications

Customer service

Education

2-year degree in Marketing or Business Administration

4-year degree in Marketing or Business Administration

Job description

Description

JOB SUMMARY

Supports the development and implementation of ongoing media and community relations. Provides crisis communications assistance to properties. Ensures accurate and effective dissemination of information to the public and community, maximizing opportunities for business growth. Implements a focused media and community relations program.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Marketing, Business Administration, or related major; 2 years of experience in public relations, communications, or related professional area.

OR

4-year degree from an accredited university in Marketing, Business Administration, or related major; no experience required.

CORE WORK ACTIVITIES

Building Brand and Property Awareness to Drive Revenue

• Collaborates with local, regional, and national resources to enhance awareness and exposure for the property and restaurants.
• Solicits new media outlets and travel media contacts.
• Selects optimal opportunities based on market conditions and property needs.
• Uses creative selling skills to maximize exposure through travel journalists and media outlets.
• Increases awareness within the travel media community and coordinates events to boost exposure and revenue in restaurant outlets.
• Supports the hotel's social media initiatives if applicable.
• Works with online media outlets to promote the hotel.
• Coordinates offers and information for publications and insertions related to brand loyalty reward mailings.
• Develops brochures and property collateral materials.
• Participates in property imaging activities (e.g., signage).
• Ensures consistent messaging across all public relations and communication efforts.

Building Successful Relationships

• Builds and maintains relationships with travel writers and local media to ensure ongoing exposure, including calls, entertainment, FAM trips, trade shows, etc.
• Develops community relationships to expand customer base and sales opportunities.
• Conducts solicitation and maintenance calls to media.
• Identifies and communicates with distribution channels to sell distressed inventory and increase property occupancy.
• Provides creative tools to all communication channels for public relations efforts.
• Assists in developing promotional campaigns.

Coordinating Communication Efforts

• Provides accurate and effective communication to visiting journalists, publicity, or promotions.
• Evaluates new public relations opportunities for the property.
• Develops strategic public relations plans including group, leisure, and local efforts.
• Assists in managing media visits, both individual and group.
• Coordinates community service activities aligned with the resort's public image and needs.
• Supports creative print fulfillment, ensuring branding standards and legal compliance.
• Supports hotel press releases and digital content for media outlets.

Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Engages with guests to gather feedback and resolve issues effectively.
• Monitors employee service behaviors and provides constructive feedback.
• Conducts site inspections with visiting journalists.

Additional Responsibilities

• Keeps detailed records on all public materials related to the property.
• Ensures compliance with corporate public relations guidelines.

Marriott International is an equal opportunity employer committed to diversity and inclusion, and prohibits discrimination based on any protected status such as disability or veteran status.

Required Experience:

Manager