Complex Director Of Wellness

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Spa Manager to oversee all aspects of spa operations. This role involves managing spa services, staff, and budgets while ensuring exceptional customer service and satisfaction. The ideal candidate will have a strong background in hospitality and leadership, with a focus on sales and marketing strategies to enhance the spa's offerings. Join this dynamic environment where you can make a significant impact on guest experiences and drive financial success. If you are passionate about wellness and hospitality, this opportunity is perfect for you.

Qualifications

• 4 years experience in spa, guest services, or related area.
• Strong leadership skills and ability to manage operations.

Responsibilities

• Manage spa operations, services, and staff to ensure guest satisfaction.
• Oversee marketing strategies and budget management for spa services.

Skills

Customer Service

Leadership

Sales and Marketing

Budget Management

Spa Operations

Education

2-year degree in Business Administration or related field

4-year bachelor's degree in Business Administration or related field

Job description

JOB SUMMARY

Responsible for managing and supervising all areas of the spa including its programs, services, hours of operation, facilities, and staff. Coordinates the delivery of spa services including salon, skin care, fitness and wellness, and massage programs, coordinating reservations, reception desk, and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

Selects vendors for spa retail operations and manages contract agreements.

Oversees retail product research, product selection, and purchasing product display.

Manages supply inventories and purchasing control including uniforms.

Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.

Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters, and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

Develops and manages spa promotions including gifting programs, gift with purchase, coop marketing efforts, and holiday events.

Ensures spa services are included in all property-related marketing and advertising.

Identifies and recommends new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

Monitors and manages the payroll function.

Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.

Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Conducting Human Resources Activities

Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.

Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Administers the performance appraisal process for direct report managers.

Develops business goals and creates appropriate development plans.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Solicits employee feedback, utilizes an open-door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance and producing desired business results.

Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience: Director