Complex Director of Information Technology

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is looking for a Complex Director of Information Technology to lead their IT operations. This pivotal role involves overseeing computer hardware and software performance, ensuring all systems function smoothly, and delivering exceptional service to hotel staff. You will be responsible for maintaining licenses, managing inventory, and training employees, all while contributing to the overall technology strategy of the organization. If you are passionate about IT and customer service, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in IT customer service and hardware maintenance.
• Strong ability to monitor software performance and maintain documentation.

Responsibilities

• Oversee all computer hardware installations and maintenance.
• Serve as primary contact for servicing computer hardware and software.

Skills

IT Customer Service

Computer Hardware Maintenance

Software Performance Monitoring

Technical Documentation

Education

Bachelor's Degree in Information Technology

Relevant IT Certifications

Tools

PC Hardware

Software Management Systems

Job description

We are currently seeking passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Role: Complex Director of Information Technology

As a Complex Director of Information Technology, you are responsible for monitoring the operation of all computer hardware installation and maintenance. Your key responsibilities include:

1. Serve as the primary contact for all servicing of computer PC hardware.
2. Maintain licenses for all software and ensure that all systems are covered by proper maintenance contracts.
3. Maintain a sufficient inventory of computer-related supplies.
4. Keep logs of all computer hardware and service calls on computer hardware.
5. Manage configuration records, program files, and data files on the computer system.
6. Monitor computer software performance and maintain logs of performance reports, errors, integrity checks, system malfunctions, and solutions.
7. Install and test corporate-approved program changes to the hotel computer systems.
8. Investigate and report software problems to vendors or MIS regional, area, or corporate offices.
9. Train selected hotel employees to handle major system management responsibilities in your absence.
10. Maintain technical and user documentation, system reports, and newsletters.
11. Complete and distribute a monthly activities report to the Chief Information Officer and the Information Technology department.