Completion and Wellbore Intervention Service Delivery Coordinator

Baker Hughes; Abu Dhabi; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Service Delivery Coordinator to enhance customer relationships and ensure operational excellence. This role involves maximizing revenue and overseeing the delivery of services to offshore clients. You will collaborate closely with various teams, manage job activities, and ensure compliance with customer requirements. The company values flexibility and supports a work-life balance, providing a nurturing environment for personal and professional growth. Join a team that prioritizes innovation and teamwork, and contribute to impactful projects in the energy sector.

Benefits

Comprehensive Medical Care

Life Insurance

Disability Programs

Flexible Working Arrangements

Tailored Financial Programs

Work-Life Balance Policies

Qualifications

• 10+ years of field experience in Liner Hangers applications.
• Strong knowledge of Baker Hughes Liner Hanger systems.

Responsibilities

• Oversee on-time delivery and contract adherence for offshore customers.
• Manage job activities and coordinate across organizational boundaries.

Skills

Field Experience in Liner Hangers

Problem-Solving Skills

Effective Communication

Team Collaboration

Tools

Job Center Ticketing System

Job description

Job Opportunity: Service Delivery Coordinator at Baker Hughes

Are you passionate about building relationships and ensuring customer success? Do you enjoy working in collaborative teams and solving technical problems?

Join our team!

Baker Hughes offers opportunities for qualified individuals eager to grow within our high-performance organization. We leverage leading technologies to create value for our customers and shareholders safely and effectively.

Partner with the best

As a Service Delivery Coordinator, you will ensure the maximization of short- and long-term revenue, profit, and cash collection opportunities. Your role involves overseeing the on-time delivery, contract adherence, and payment processes for our offshore customers. You will coordinate job activities across organizational boundaries to ensure successful delivery.

Key Responsibilities:

• Interact with customer representatives to prepare, execute, and complete all job activities.
• Utilize the Job Center to comply with the intelligent Managing the Job Cycle (iMtJC), ensuring all activities meet customer and Baker Hughes requirements.
• Manage changes during the job cycle for both planned and unplanned events.
• Collaborate with Sales and Service Delivery Technical teams to provide operational advice related to technical planning.
• Input and manage job activities, sales orders, job orders, field personnel demand, change management, and customer tickets within the Job Center.
• Conduct job briefings during planning and debriefings after job completion.
• Manage services and rental billing using the Job Center ticketing system.
• Plan mid-range operational activity volume and complexity to align resources for flawless service delivery and on-time delivery.
• Provide daily operational updates on ongoing job activities as required.
• Report incidents and communicate effectively with customers and internal teams.
• Oversee ongoing operations and support field personnel on location.
• Manage operations related to your area of responsibility, ensuring objectives and tasks are met.

Qualifications for Success:

• Minimum 10 years of field experience in Liner Hangers applications; experience in Completions is preferable.
• Strong knowledge of Baker Hughes Liner Hanger systems and Cased Hole completions applications.
• At least 5 years of prior experience coordinating field operations.
• Proven problem-solving skills with a methodical approach to resolving complex customer issues.
• Effective communication skills and ability to work well in a team.
• Ability to work at drill site locations and remote sites when required.

Work in a way that works for you

We recognize that everyone is different. We support flexible working arrangements to help you deliver your best.

Working with us

Our people are at the heart of what we do. We invest in their development, engagement, and well-being, fostering an environment where everyone can bring their authentic selves to work.

Benefits and Rewards

We offer contemporary work-life balance policies, comprehensive medical care, life insurance, disability programs, tailored financial programs, and additional voluntary benefits. Join us and be part of a company that values your contributions and growth.