Complaints Management Specialist

Justlife; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An innovative tech startup is seeking a Complaints Management Specialist to enhance customer experience in the home services sector. This exciting role involves managing customer complaints, coordinating investigations, and ensuring high satisfaction levels. Join a dynamic team dedicated to continuous growth and success, where your contributions will shape the future of customer service. With a focus on personal and professional development, you'll thrive in a supportive environment that values your input. Embrace the opportunity to make a meaningful impact in a fast-growing company that champions a people-first culture.

Benefits

Extra vacation day on your birthday

Free Justlife credits

Team-building activities

Ongoing learning opportunities

Referral bonuses

Qualifications

• 1+ year of experience in customer service, handling complaints effectively.
• Strong organizational and analytical skills to resolve issues promptly.

Responsibilities

• Manage incoming complaints and provide professional customer service.
• Analyze complaints to identify root causes and ensure resolutions.

Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills (Arabic and English)

Multitasking

Education

Bachelor's Degree

Tools

MS Office

Job description

Justlife is revolutionizing the region with its beautifully designed app for all home services, seeking brilliant minds and skilled professionals who can think outside the box and aim high.

Do you envision shaping the future of all home services within a fast-growing tech startup based in Dubai?

Join us and dedicate yourself to becoming #everydaybetter!

Take on a key role as a Complaints Management Specialist in the Customer Experience department and be part of this exciting journey of continuous growth and success.

What we expect from you:

• Handle incoming complaints as a top priority, providing customers with friendly, cheerful greetings and professional service
• Manage customer reviews from Justlife's Google Business page, Google Play, and App Store
• Initiate call-backs to clarify customer inquiries as needed
• Update customers on booking statuses and confirmations
• Respond courteously and professionally to customer questions and requests
• Handle escalated urgent complaints from various channels including social media and other departments
• Coordinate complaint investigations and gather additional information, collaborating with other teams
• Analyze information from a technical perspective to ensure proper resolution
• Maintain high customer satisfaction through timely and effective responses
• Investigate complaints to identify root causes and appropriate resolutions
• Keep a complaints log and participate in process improvements

What we are looking for:

• Bachelor's degree from an accredited university
• At least 1 year of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills in Arabic and English
• Proficiency in MS Office (Word, Excel, etc.)
• Ability to interact effectively across levels in a multicultural environment
• Experience in customer interactions
• Ability to multitask, prioritize, and manage time efficiently

Perks of being part of Justlife:

We foster a start-up spirit with an evolving culture and fulfilling workplace. Our benefits include:

• One extra vacation day on your birthday with JustHoliday
• Free Justlife credits for our services
• Team-building activities and challenges

We support your growth through:

• Collaborating with a passionate team and entrepreneurial environment
• Ongoing learning via mentorship, coaching, and training
• Rapid career development and internal opportunities
• Fair performance management system

We recognize your efforts with:

• 'JustHeroes' Reward and Recognition Program
• Company discounts and gift vouchers
• Referral bonuses

About Us

At Justlife, we envision a life free from chores, allowing you to focus on what truly matters. As the region's leading super app for home services, we connect needs with on-demand solutions through our innovative platform.

Since digitalizing the UAE cleaning industry in 2015, we've expanded across the GCC, offering services from cleaning to healthcare, maintenance, and more. With thousands of trained professionals and over 6 million sessions served, we pride ourselves on a people-first culture that benefits customers, partners, professionals, and employees alike.

Join us and let's become #everydaybetter together!