Community Service Executive

Dubai Investments PJSC; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading investment company in the UAE is seeking a Community Management Specialist. This role requires interaction with tenants, handling customer queries, and coordinating community-related activities. Candidates should possess a Bachelor's degree, relevant certification, and significant experience in customer service and community management.

Qualifications

• Minimum 4-5 years experience in Customer Service.
• Minimum 2-3 years experience in Owners Association and Community Management.
• Excellent command of written and spoken English and Arabic.

Responsibilities

• Respond efficiently to telephone queries in a calm and friendly manner.
• Liaise between departments and clients to provide suitable services.
• Prepare and circulate meeting agendas, conduct committee meetings.

Skills

Client handling

Customer service

Communication

Problem-solving

Financial accounting

Education

Bachelor's degree in any discipline

Certification: M-100 The Essentials of Community Association Management

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Job description

Act as the first point of contact between tenant/unit owners and community management, liaising concerns and complaints to the PID HOAM.

Responsibilities:

• Respond efficiently to telephone queries in a calm and friendly manner.
• Liaise between departments and clients to provide suitable services considering needs, costs, and time constraints.
• Respond to all internal/external emails regarding feedback, closure, or updates within the agreed timeframe.
• Maintain knowledge of all property locations.
• Collect NOC charges, manage move-in/move-out requests, fit-out requests, access cards, and gate passes to ensure revenue is booked on time.
• Coordinate with facilities management regarding residents' complaints.
• Prepare and circulate circulars for GC residents.
• Monitor centralized emails, call center tickets, follow up on urgent complaints, and escalate non-compliance issues to senior management.
• Attend, prepare, and circulate meeting agendas, conduct committee meetings, and distribute minutes.

Desired Candidate Profile:

• Bachelor's degree in any discipline.
• Certification: M-100 The Essentials of Community Association Management.
• Minimum 4-5 years of experience in Customer Service.
• Minimum 2-3 years of experience in Owners Association and Community Management.
• Proven client handling skills with face-to-face customer service experience.
• Intermediate understanding of financial accounting and budgeting for strata schemes.
• Knowledge of business and administrative processes.
• Excellent command of written and spoken English and Arabic.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

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Dubai Investments PJSC is a leading investment company listed on the Dubai Financial Market, with over 19,800 shareholders and a paid-up capital of AED 4 billion. Established in 1995, it invests across real estate, manufacturing & industrial, and financial sectors in the UAE and Middle East.

Dubai Investments PJSC

Dubai Investments PJSC is a leading investment company listed on the Dubai Financial Market, with over 19,800 shareholders and a paid-up capital of AED 4 billion. Incorporated in 1995, the company has grown exponentially across various sectors in the UAE and Middle East.