Community Manager

Five Hotels and Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel group is seeking a Community Manager to enhance guest experiences and foster community engagement across various platforms. The ideal candidate will demonstrate excellent communication, leadership skills, and creativity to drive community engagement. Join the marketing team at this vibrant establishment and take your career to new heights in a fast-paced luxury environment.

Qualifications

• Previous experience in Community Management is advantageous.
• Fluency in English; additional languages are a plus.
• Proactive nature with a keen eye for detail.

Responsibilities

• Drives User Sign-Ups through Direct Outreach and Strategic Partnerships.
• Creates a Buzzing Community both Online and On-the-Ground.
• Supports Sales Training for On-Ground Teams.

Skills

Communication

Leadership

Organisational Skills

Creativity

Interpersonal Skills

Education

Bachelor's Degree in Sales, Marketing, or Communications

Job description

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Marketing Team as a Community Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We're Looking For

• A Bachelor's Degree in Sales, Marketing, or Communications is preferred.
• Previous experience in Community Management is advantageous.
• A Charismatic Communicator and Proven Community Builder.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring that every aspect of the operation is Curated to Perfection.
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Next-Level Organisational and Time-Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• A hands-on attitude, fuelled by a Can-Do! Spirit.

Key Responsibilities

• Drives User Sign-Ups with Relentless Energy, through Direct Outreach, Strategic Partnerships, Unforgettable Events, and Hype-Worthy Referrals.
• Identifies High-Potential User Groups and Converts Curiosity into Commitment via Cold Outreach, Tailored Demos, and Show-Stopping Pitches.
• Creates and Cultivates a Buzzing Community both Online and On-the-Ground across Social Media, Forums, Events, the App, and Experiential Touchpoints.
• Expertly launches Guerrilla Marketing Campaigns, Pop-Ups, or Ambassador Programs to Fuel Local Buzz.
• Supports On-Ground Teams with Sales Training that Champions Brand Passion, Product Knowledge, and Conversion Confidence.
• Scouts, Secures, and Manages Local Collaborations with Creators, Influencers, and Like-Minded Brands to take Community Growth to the Next Level.
• Collaborates with the Marketing Team to develop Sensational Content and Assets across Social, Email, and Digital Platforms, while respecting FIVE's Unparalleled Tone of Voice.
• Monitors and Actively Engages with the Online Community, responding to DMs, Comments, Questions, and Reviews, in a FIVE-Styled Fashion.
• Gathers Feedback, Flags Issues, and Channels User Insights to Elevate the Product Experience and Roadmap Priorities.
• Expertly conducts research on Industry Trends, Competitor Strategies, and Emerging Digital Marketing Technologies, demonstrating a Strong Commitment to Industry-Leading Standards.
• Acts as a Brand Guardian, ensuring that all written Content and Comments maintain a Consistent Tone, Style, and Messaging across all platforms.
• Builds and Fosters an Engaged Community who are Active, to Maintain FIVE's Competitive Edge.

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