Community Coordinator

RAK Properties PJSC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated community manager to enhance resident engagement and address customer requests efficiently. In this dynamic role, you will be responsible for promoting community spirit, managing client communications, and ensuring the smooth operation of facilities. Your proactive approach and strong customer relationship skills will be essential in fostering a positive community atmosphere. Join a forward-thinking organization that values your contributions and offers a supportive environment for your professional growth. If you are passionate about community management and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Bachelor's degree holder with community management certifications preferred.
• 2-3 years of experience in a similar role within a medium to large organization.

Responsibilities

• Promote community spirit and respond to service requests promptly.
• Manage client communications and ensure quality reports are submitted.
• Conduct regular inspections of community facilities and common areas.

Skills

Customer Relationship Management

Proactive and Self-driven Attitude

Ability to Excel in Fast-paced Environment

Education

Bachelor's Degree

Community Management Certifications

Job description

Job Objective:

Attend to all customer requests efficiently and effectively. Monitor performance of all FM services such as MEP, Civil works, Cleaning, Waste management, Security, Pest control, Landscaping etc. Events planning and handling & supporting the community / association manager with daily tasks. Direct liaison with the clients and assist with their complaints and manage client’s expectations along with company goals.

Key Responsibilities:

1. Promote community spirit and resident engagement
2. Respond promptly to all service requests and emergencies
3. Meet with the community supervisor and association manager regarding issues within the community
4. Regular inspection of community facilities and common areas
5. Attends community management meetings when required
6. Manage the provided email boxes and send all notices to clients
7. Recommends improvements and cost saving strategies.
8. Meets customers onsite as and when required.
9. Provides updates to customers via various channels of communication such as general notices, bulletin boards and door drops
10. Ensures all reports generated and submitted are reviewed for accurate information and quality content

Desired Candidate Profile:

1. Bachelor’s degree holder.
2. Community management certifications preferred.

Experience Requirement:

Minimum 2-3 years on the same level of experience preferably in a medium to large organization.

Skill Sets:

1. Ability to excel in fast-paced environment
2. Proactive and self-driven
3. High level of customer relationship experience

Employment Type: Full Time

Company Industry:

Department / Functional Area:

• Administration

Keywords:

• Property Management
• Community Management