Community Coordinator

AQAAR - Ajman Properties Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading property management firm in Dubai seeks a Community Manager to oversee daily operations across properties. Responsibilities include coordinating with owners, managing complaints, conducting site inspections, and reporting on service quality. Candidates must have a Bachelor’s degree, M-100 certification, and at least 3 years of relevant experience. Bilingual skills and a valid UAE driving license are advantageous.

Qualifications

• Minimum of 3 years’ experience in community and OA management.
• Fluent in English; bilingual skills are an advantage.
• Possession of a valid UAE driving license is an advantage.

Responsibilities

• Coordinate day-to-day operations across assigned properties.
• Handle complaints and escalations from unit owners and residents.
• Conduct facility inspections and supervise contractors.
• Provide regular reports on service quality and operations.

Skills

Community and OA management

Excellent communication

Microsoft Office proficiency

Facilities management systems understanding

Organizational skills

Education

Bachelor's degree in any discipline

M-100 certification

RERA certification

CMCA certification

Tools

CAFM systems

Job description

JOB PRINCIPAL ACCOUNTABILITIES

Responsible for day-to-day operations and community coordination activities across assigned properties under ACM’s management.

Track, document, and follow up on community issues, initiatives, and service requests.

Coordinate and communicate regularly with Owners Affairs (OA) Committees to ensure timely and quality delivery of community services.

Organize and facilitate OA meetings, record meeting minutes, maintain official correspondence, and follow through on action points.

Liaise with ARRA and local authorities, providing required reports and updates as needed.

Handle complaints and escalations from unit owners, tenants, and residents, ensuring professional and timely resolution.

Conduct facility inspections, snagging, and de-snagging during handovers, move-ins, move-outs, and routine assessments.

Perform regular site visits and supervise third-party contractors to ensure quality and safety standards are met.

Monitor facilities management and security operations, ensuring scope of work and SLAs are adhered to, and escalate issues as necessary.

Coordinate with contractors and service providers on facility-related works, ensuring timely approvals and quality standards.

Oversee daily facilities activities, including scheduling, task assignment, and issue resolution.

Provide regular reports and feedback on service quality, contractor performance, and operations to the Community Manager or FM Engineers.

Support community management goals by performing additional duties as assigned by supervisors.

Assist in executing special projects and tasks as needed.

Monitor routine, preventive, and corrective maintenance tasks in collaboration with the FM team.

Engage with residents and stakeholders to gather feedback and identify areas for service improvement.

Plan and oversee MEP and civil maintenance activities, ensuring timely and quality completion of repairs.

Liaise with clients regarding service quality feedback.

Conduct site visits, supervise third-party contractors, and verify the quality of work.

Perform other relevant job-related tasks assigned by management.

Competencies

Bachelor's degree in any discipline.

Must have M-100 certification; RERA certification is essential; CMCA is an advantage.

Proficient in Microsoft Office and CAFM systems.

Minimum of 3 years’ experience in community and OA management.

Fluent in English; bilingual skills are an advantage.

Possession of a valid UAE driving license is an advantage.

Excellent communication and interpersonal skills with a customer-focused approach.

Technical understanding of facilities management systems.

Strong organizational, planning, and time management skills.

Ability to meet deadlines and work effectively under pressure.

Sound knowledge of statutory and regulatory compliance in the UAE and local emirates.