Community Coordinator

RAK Properties PJSC; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

RAK Properties PJSC in Abu Dhabi is seeking a Community Coordinator to support day‑to‑day operations of the community management team, delivering high‑quality customer service to residents and stakeholders. You will handle records, coordinate events, liaise with vendors, and assist the Community Manager on projects to ensure smooth operation of the community.

Role requires strong communication, organizational skills, and the ability to manage multiple priorities in a customer‑facing environment.

Qualifications

• Bachelor's degree or diploma in Business Administration, Hospitality, Property Management, or related field.
• 2–4 years of experience in community management, customer service, or administration.
• Experience in residential communities or facilities management is an advantage.

Responsibilities

• Resident Customer Service – serve as primary contact for residents and coordinate requests.
• Administrative Support – manage correspondence, reports, and meeting minutes.
• Operations Coordination – coordinate with maintenance, security, contractors, and vendors.
• Community Engagement – plan and execute events and resident communications.
• Compliance Documentation – maintain approvals, permits, and contractor records.
• Financial Vendor Support – assist with invoices, purchase requests, and budgets.
• General Duties – support Community Manager and assist with special projects.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Problem solving

Cross-functional collaboration

Professionalism

Education

Bachelor's degree or diploma in Business Administration, Hospitality, Property Management, or related field

Tools

Microsoft Office Suite

Job description

Role Purpose

The Community Coordinator supports the day‑to‑day administration and operations of the community management team, ensuring effective communication with residents, service providers, and internal departments. The role focuses on delivering high‑quality customer service, coordinating community activities, maintaining accurate records, and assisting in the smooth operation of the community.

Key Responsibilities

• Resident Customer Service – Serve as a primary point of contact for residents, responding to inquiries and directing requests appropriately; coordinate and track resident complaints, requests, and feedback to ensure timely resolution; maintain positive relationships with residents and stakeholders through professional communication.
• Administrative Support – Manage correspondence, emails, reports, and meeting minutes; maintain organized records of permits, notices, service requests, and community documentation; prepare periodic operational and performance reports for management.
• Operations Coordination – Coordinate with maintenance, security, housekeeping, landscaping, and contractors to ensure service delivery; monitor the progress of work orders and follow up on pending tasks; assist in scheduling inspections, meetings, and contractor activities.
• Community Engagement – Support the planning and execution of community events, campaigns, and resident engagement initiatives; prepare and distribute community notices, newsletters, and updates; promote community rules and guidelines in a professional and approachable manner.
• Compliance Documentation – Maintain records of approvals, permits, and contractor documentation; ensure community files and databases are up to date and accurate; support compliance with company policies and community regulations.
• Financial Vendor Support – Assist with processing invoices, purchase requests, and service‑related documentation; coordinate with vendors regarding schedules, documentation, and contract requirements; monitor administrative budgets and expenditures as assigned.
• General Duties – Assist the Community Manager with special projects and operational initiatives; escalates urgent issues that may affect resident safety or community operations; participate in site inspections and prepare follow‑up action lists; perform other duties as assigned to support the effective management of the community.

Education & Qualifications

Bachelor's degree or diploma in Business Administration, Hospitality, Property Management, or a related field. 2–4 years of experience in community management, customer service, property management, or administration. Experience working in residential communities or facilities management is an advantage.

Skills & Competencies

• Interpersonal and customer service skills.
• Excellent written and verbal communication.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Problem‑solving and conflict‑resolution abilities.
• Ability to work collaboratively with cross‑functional teams and external stakeholders.
• Professionalism, discretion, and a proactive approach to service delivery.