Community & Sales Manager

Happy Working Lab; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Happy Working Lab in Dubai is seeking a Community & Sales Manager to lead resident experience, activate the community, manage membership communications and drive commercial energy.

You will convert inquiries into contracts, nurture relationships with residents, members, brokers and partners, and design community events that generate retention, referrals and revenue. The ideal candidate is warm, proactive and highly organized with strong CRM and sales instincts.

Qualifications

• Minimum 4 years in facilities, hospitality or serviced residences.
• Strong sales and lead conversion ability.
• Experience using CRM and managing a pipeline.
• Experience conducting tours, follow-up and client conversion.
• Excellent communication and relationship-building skills.
• Experience designing community activities or events.
• Strong organisational skills and multi-tasking.
• Ability to manage multiple conversations and touchpoints.
• Strong written communication for member communications.
• Ability to work with brokers, partners and influencers.

Responsibilities

• Own the relationship with residents, members, inbound leads and standard clients.
• Convert interest into contracts and drive retention, referrals and revenue.
• Activate a vibrant community and manage day-to-day commercial energy.
• Coordinate with outsourced suppliers and daily operational workflows.

Skills

Sales skills

CRM experience

Lead management

Communication skills

Organisational skills

Multi-tasking

Written communication

Broker collaboration

Tools

CRM software

Job description

The Community & Sales Manager is responsible for resident experience, community activation, standard sales conversion, CRM discipline, member communications, partnerships, perks and day-to-day commercial energy.

This role is the main relationship owner for residents, members, inbound leads and standard clients.

The Community & Sales Manager must convert interest into contracts, activate a vibrant community, drive retention, support referrals and create experiences that generate both personal value and commercial value.

The ideal Community & Sales Manager is a natural connector with strong commercial discipline. They must be warm, proactive and people-oriented, but also structured, fast in follow-up and accountable for conversion.

This person should be able to create community energy, close standard sales, manage member relationships and turn the experience of The Community into retention, referrals and revenue.

Required experience:

• Minimum 4 years of relevant experience in facilities management, operations, hospitality, serviced apartments, residential operations, coworking, coliving or another service-led environment. The role is suitable for a junior-advanced professional with hands‑on operational experience who can independently coordinate outsourced suppliers, building services and daily operational workflows.
• Strong sales and lead conversion skills.
• Experience using CRM systems and managing a pipeline.
• Experience conducting tours, follow‑up and client conversion.
• Strong communication and relationship‑building skills.
• Experience designing and delivering community activities or events.
• Strong organisational skills.
• Ability to manage multiple conversations, leads and community touchpoints at the same time.
• Strong written communication skills for member communications.
• Ability to work with brokers, partners, influencers and collaborators.

Desirable:

• Experience in Dubai / UAE.
• Experience with remote workers, entrepreneurs, expats, founders and international professionals.
• Experience in pre‑opening or launch environments.
• Experience in coworking or coliving operations.
• Experience with social media content coordination or community storytelling.