Communications Supervisor

Nathan & Nathan; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property management company in the UAE is seeking a dynamic Communication Supervisor with a strong background in hospitality. The role involves managing a communications team, enhancing guest relations, and ensuring top-tier service standards across a portfolio of properties in Dubai.

Qualifications

• Solid background in hospitality and guest relations.
• Experience managing teams.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise and train communications team.
• Oversee guest communications.
• Resolve guest inquiries and complaints.

Skills

Communication

Organization

Multitasking

Leadership

Education

Bachelor of Business Administration

Tools

CRM platforms

MS Office Suite

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Job Title: Communication Supervisor

Salary: AED 7,000 - 7,500 per month

Working Hours: 48 hours per week

Reports To: Operations Manager

About the Company

A well-established property management company in the UAE, specializing in the short-term rental market, is expanding its team. With a rapidly growing portfolio of over 600 properties across Dubai and other emirates, the company is recognized for its deep local market knowledge, operational excellence, and high service standards.

Job Summary

We are seeking a dynamic and highly organized Communication Supervisor with a strong hospitality and guest relations background. The ideal candidate is a confident leader who can manage a communications team, uphold professional boundaries, and ensure top-tier guest interactions. This role demands exceptional multitasking skills, composure under pressure, and superior written and verbal communication abilities.

Key Responsibilities

• Supervise, train, and motivate the communications/guest relations team to maintain high performance standards aligned with brand tone and guidelines.
• Oversee all guest-facing communications (calls, emails, messages) to ensure clarity, accuracy, and professionalism.
• Resolve escalated guest inquiries or complaints efficiently and empathetically.
• Develop, implement, and refine communication protocols, scripts, and response templates.
• Monitor team KPIs and guest satisfaction metrics; generate and present performance reports to the Operations Manager.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams with a balanced, firm approach.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Ability to stay composed and lead effectively in high-pressure situations.
• Proficient in CRM platforms, communication tools, and MS Office Suite.

Job Details Role Level:Mid-LevelWork Type:Full-TimeCountry:United Arab EmiratesCity:DubaiCompany Website:

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