Communications Officer

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in Abu Dhabi is seeking a Communications Manager for its Cargo division. This role involves managing internal and external communications, developing content, and aligning with commercial goals. The ideal candidate has a preferred degree in journalism, excellent communication skills, and four years of experience in communications projects.

Qualifications

• 4 years of experience with communications projects.
• Ability to work well in a team or individually.
• Flexibility to work extra unsociable hours with little notice.

Responsibilities

• Support development of communication materials for Etihad Cargo.
• Draft and manage cargo-specific content for digital platforms.
• Coordinate communication efforts during operational disruptions.

Skills

Excellent written and verbal communication skills

Planning and organizational skills

Ability to network and form relationships

High computer literacy

Education

Preferred degree or journalistic qualification

Tools

MS Office

Job description

To manage and execute internal and external communications for the Etihad Cargo division. This includes developing engaging content, coordinating campaigns, and supporting key communication initiatives aligned with the division’s commercial and operational goals. The role will work closely with commercial, operational, and customer experience teams to ensure alignment and timely delivery of communications across multiple platforms.

Accountabilities

• Support the development and execution of internal and external communication materials for Etihad Cargo, including updates, newsletters, social media content, and key announcements.
• Act as the point of contact for cargo-related communication requests, ensuring consistent messaging and branding across all channels.
• Draft, edit, and manage cargo-specific content for digital platforms such as Yammer, intranet, customer portals, and stakeholder newsletters.
• Assist in planning and implementing communications for campaigns, product launches, partnerships, and key Cargo events.
• Coordinate with internal departments to gather inputs and communicate updates across the cargo division.
• Support preparation of reports and presentations related to communications performance, campaign results, and internal engagement.
• Maintain an updated cargo content calendar, ensuring timely and relevant communication aligned with business priorities.
• Provide communications support during cargo operational disruptions or incident response, aligned with corporate emergency procedures.

Education & Experience

• Preferred degree or journalistic qualification. High computer literacy.
• 4 years of experience of working on communications projects and demonstration of an ability to work well in a team or individually.
• Excellent written and verbal communication skills in English.
• Excellent planning, organisational skills and possesses the desire and ability to network and form relationships.
• Proficient in MS Office : the highest standards of presentation and administrative skills are expected.
• Flexibility : the nature of the department’s work can result in the need to work extra unsociable hours with little or no notice.

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more.All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video / telephone before any formal offer. If you are asked for money, please treat it as fraudulent.