Commercial Manager

Mediclinic Middle East; Dubai; On-site; AED 360,000 - 480,000; Full time

Job summary

Mediclinic Middle East is seeking a Commercial Operations Manager in Dubai to lead local commercial performance across hospitals and clinics. You will drive B2B and B2C sales, manage medical tourism coordination, and align with central marketing campaigns.

The role reports to the Chief Commercial Officer's office and requires building relationships with referrers, corporate partners, and internal stakeholders while delivering agreed targets within brand standards.

Qualifications

• Bachelor's degree in relevant field required; MBA preferred.
• 6–8 years in commercial roles with B2B and B2C experience.
• Healthcare or service-led industry background preferred.
• Experience in medical tourism or international patient coordination is a plus.

Responsibilities

• Execute local marketing within central brand and campaign frameworks
• Drive local sales: B2C conversion, B2B accounts, inbound medical tourism
• Maintain local referrer and corporate relationships
• Act as local touchpoint for digital health and strategic projects
• Supply market intelligence and performance feedback to central functions
• Operate within central standards and meet commercial targets

Skills

Commercial & sales experience

B2B account management

B2C sales & conversion

Market intelligence & feedback

Leadership of small team

Education

Bachelor's degree in healthcare management, business, marketing, commerce

MBA or equivalent (private healthcare experience preferred)

Job description

The Commercial Operations Manager is accountable for local commercial performance across the hospital cluster and its associated clinics, encompassing business-to-business (B2B) sales, business-to-consumer (B2C) conversion, and the coordination of inbound medical tourism. The role executes local marketing activity within the central brand and campaign frameworks set by the Integrated Marketing Campaign team, and acts as the local commercial point of contact for the central commercial structure, including the digital health product and strategic projects. Operating within central pricing, brand, and commercial standards, the role is accountable for delivering commercial targets jointly agreed with the Chief Commercial Officer's office, and is a member of the Hospital Senior Leadership Team

KEY RESPONSIBILITY AREAS:

• Execute local marketing within central brand and campaign frameworks
• Drive local sales: B2C conversion, B2B accounts, and inbound medical tourism
• Maintain local referrer and corporate relationships
• Act as local touchpoint for digital health and strategic projects
• Supply market intelligence and performance feedback to central functions
• Operate within central standards and meet agreed commercial targets

REQUIRED EDUCATION:

• Essential: Bachelor's degree in healthcare management, business, marketing, commerce, or a related discipline from a reputable institution
• Desired: Postgraduate qualification (MBA or equivalent) in a business-related field. Private healthcare experience

REQUIRED EXPERIENCE:

• Essential: 6–8 years' experience in commercial, business development, or sales roles, including demonstrable experience managing corporate (B2B) accounts and direct-to-consumer (B2C) sales, ideally within a healthcare, hospitality, or other service-led environment. Proven track record of meeting or exceeding commercial targets
• Desired: Experience of medical tourism or international patient coordination; experience operating within a matrixed organisation with central and local commercial functions; exposure to marketing execution within a regulated or brand-governed environment; experience managing a small team