Commercial Manager

Al Masaood; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent business organization in Abu Dhabi is looking for a leader to manage day-to-day operations and focus on long-term business strategies. The ideal candidate will develop financial plans, analyze profitability, and build relationships with customers. With over 5 years in a similar role, you should have proven leadership and commercial acumen. Join us to drive business excellence and support customer care initiatives.

Qualifications

• Minimum of 5 to 7 years experience in a similar role.
• Proven leadership experience managing Customer Care and Support in the same industry.
• Strong commercial acumen and business understanding.

Responsibilities

• Oversee day-to-day operations and focus on the long-term interests of the business.
• Develop financial plans including budgeting and forecasting.
• Build and sustain relationships with new customers.

Job description

Job Purpose

Serves as a part of the Divisions leadership team, overseeing day-to-day operations and focusing on the long-term interests of the business. Pursues new business opportunities and manages functions such as company associations, contracts and other matters that relate to the division’s operation. Plays an important role in being responsible for the operational and financial performance of the business unit.

Core Responsibilities

• Development of financial plans including budgeting and forecasting for the short and long term
• Analyzing the business performance, including the profitability, revenue, pricing and cost of goods and service sold.
• Managing budgets, expenses and pricing and commercial arrangements.
• Lead role in advising around pricing and structure of commercial contracts.
• Partnering with business managers to drive financial performance.
• Supporting the Sales and Marketing department by conducting analysis of commercial opportunities
• Preparing models to assess future profitability of identified opportunities
• Taking a lead role in solving commercial issues that may arise
• Build and sustain relationships with new customers, identifying areas to mutually improve in operational delivery of service and parts and anticipating and resolving any challenges.
• Function to operate independently, effectively and ensure that all activities are aligned with the division objectives to ensure profitable strategy is maintained across the business.
• Monitoring and evaluating the performance of the Customer operations and help increasing the effectiveness and efficiency by driving continual process improvements to achieve business goals and maximize customer service.
• Understanding strategic business objectives to contribute to long-term planning, with a specific focus on the Customer Carew and support.
• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• Assisting with hosting of customer visits/ follow-ups and attendance of selected customer events.
• Participate and contribute to relevant customer and Al Masaood management meetings.
• Required to make decisions which may have significant commercial or financial impacts within the limits of approval matrix.
• Set-up of KPI’s for performance-based renumeration.
• Have a proactive approach and always leverage opportunities to build more customer relationships and to grow business as set out in the agreed KPI’s.

Background & Experience (years)

Competencies and Skills

• Background and experience of Financial and business analysis
• Feasibility studies - Financial viability and commercial aspects.
• Minimum of 5 to 7 years experience of the similar role
• Project Management (optional)
• Customer & Employee Relation Management if possible
• Resource planning & control.
• Relevant managerial courses
• Proven leadership experience to manage Customer Care and Support in the same industry
• Effective report writing skills
• Ability to identify issues and areas for improvement through analysis
• Exposure and conceptual understanding of contract law and pricing
• Strong commercial acumen and business understanding
• Ability to manage both internal and customer relationships
• Team orientated, with strong relationship and interpersonal skills
• Advanced negotiation, influencing and stakeholder management abilities
• Excellent written and verbal communication skills
• Excellent numeracy skills
• Intermediate to advanced computer software skills, including Excel and other accounting packages