Collections Executive

Ellington Properties Development LLC; Dubai; On-site; AED 167,400 - 290,160; Full time

Job summary

Ellington Properties is seeking a proactive Collections Executive to manage customer payment collections, maintain strong client relationships, and ensure timely recovery of outstanding receivables. The ideal candidate will be fluent in Arabic, French, and English to effectively communicate with our diverse client base.

The role is based in Dubai, UAE, and involves coordinating with internal departments, preparing collection reports, and achieving targets while upholding excellent customer

Qualifications

• Bachelor’s degree in business administration, accounting, or a related field.
• 2–5 years of collections experience within UAE real estate developer/brokerage or property company.
• Strong understanding of real estate payment plans, SPA terms, and customer collections.
• Experience using CRM and ERP systems (Salesforce, Oracle, SAP, or similar).
• Excellent negotiation and conflict-resolution skills.
• Strong analytical and reporting abilities.
• Ability to manage multiple accounts and prioritize workload effectively.

Responsibilities

• Manage and follow up on customer payment schedules for property purchases.
• Contact customers via phone, email, and meetings regarding upcoming and overdue payments.
• Ensure timely collection of outstanding receivables while maintaining high levels of customer service.
• Resolve customer payment-related queries and coordinate with internal departments to facilitate collections.
• Maintain accurate customer payment records and update collection reports.
• Prepare demand notices, reminder letters, and payment follow-ups in accordance with company policies.
• Monitor customer accounts to identify payment risks and recommend appropriate actions.
• Ensure compliance with company policies and UAE real estate procedures.
• Prepare periodic reports on collections performance and aging receivables.
• Build positive relationships with customers while achieving collection targets.

Skills

Negotiation

Communication

CRM

Analytical reporting

Time management

Problem solving

Education

Bachelor’s degree in business administration/Accounting

Tools

Salesforce

Oracle

SAP

Job description

Ellington Properties is seeking a proactive and customer-focused Collections Executive to manage customer payment collections, maintain strong client relationships, and ensure timely recovery of outstanding receivables. The ideal candidate will have prior experience in the UAE real estate industry and be fluent in Arabic, French, and English to effectively communicate with our diverse client base.

Job Title

Collections Executive

Location

Dubai, UAE

Company

Ellington Properties

Key Responsibilities

• Manage and follow up on customer payment schedules for property purchases.
• Contact customers via phone, email, and meetings regarding upcoming and overdue payments.
• Ensure timely collection of outstanding receivables while maintaining a high level of customer service.
• Resolve customer payment-related queries and coordinate with internal departments to facilitate collections.
• Maintain accurate customer payment records and update collection reports.
• Prepare demand notices, reminder letters, and payment follow-ups in accordance with company policies.
• Monitor customer accounts to identify payment risks and recommend appropriate actions.
• Ensure compliance with company policies and UAE real estate procedures.
• Prepare periodic reports on collections performance and aging receivables.
• Build positive relationships with customers while achieving collection targets.

Qualifications & Experience

• Bachelor’s degree in business administration, Accounting, or a related field.
• Minimum 2–5 years of collections experience within a UAE real estate developer/brokerage or property company.
• Strong understanding of real estate payment plans, SPA terms, and customer collections.
• Experience using CRM and ERP systems (such as Salesforce, Oracle, SAP, or similar).
• Excellent negotiation and conflict-resolution skills.
• Strong analytical and reporting abilities.
• Ability to manage multiple accounts and prioritize workload effectively.

Language Requirements

• Fluent in Arabic (Mandatory)
• Fluent in French (Mandatory)
• Fluent in English (Mandatory)

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong customer relationship management.
• Negotiation and persuasion skills.
• Attention to detail and high level of accuracy.
• Problem-solving and decision-making abilities.
• Ability to work under pressure and meet collection targets.
• High level of integrity and professionalism.

What We Offer

• Opportunity to work with one of Dubai's leading luxury real estate developers.
• Competitive salary and benefits including commissions on targets.
• Career growth and development opportunities.
• Dynamic and collaborative work environment.