Collections Coordinator

Daikin Middle East and Africa; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Credit Control Manager to oversee daily operations related to credit collection across the UAE. This role involves managing invoicing processes, maintaining customer relationships, and ensuring timely collections. The ideal candidate will have a strong background in credit functions, particularly within the construction industry, along with excellent analytical and communication skills. If you are detail-oriented and possess a strong sense of urgency, this position offers an exciting opportunity to contribute to a dynamic team and drive financial success.

Qualifications

• 3-5 years of experience in credit control and collection management.
• Knowledge of accounting software, preferably SAP.

Responsibilities

• Manage credit control collection activities across UAE business.
• Prepare weekly and monthly customer reconciliations.
• Ensure timely collections from customers.

Skills

MS Office Skills

Excel Level 3

Communication Skills

Negotiation Skills

Analytical Skills

People Management

Education

BBA

B.COM

Tools

SAP

Job description

JOB PURPOSE:

Manage day to day operations on all credit control collection activities across UAE business.

Credit Control, Sales and Collection Functions:

1. Register invoices on customer portals if required
2. Active role in certification of invoices, Letter of Credit with customer
3. Sending SOA regularly
4. Follow up on correctly registering the collected cheques in system
5. Arranging the collection of Cheques/ receipt / LC documents via courier or personal visit
6. Proper tracking of each cheque, SOR and Invoice to be able to help in SOA reconciliation
7. Preparation of Weekly and Monthly Customer Reconciliations
8. Debtors Management on day to day basis
9. Customer Portal Reconciliation
10. Understanding of Credit Insurance limits on customers
11. Meeting Customers on regular basis
12. Responsibility for timely Collections from customers
13. Updating Customer Master Data – Contact details, emails.
14. Preparing & presenting ageing report for weekly meeting with Sales & operations
15. Excellent time management skills and the ability to prioritize work
16. Attention to detail and problem-solving skills
17. Excellent written and verbal communication skills
18. Call and reconcile at least 30 customers per day and updating of tasks by daily reports to Manager
19. Monthly Customer Account Balance confirmation
20. Customers visit within UAE

JOB REQUIREMENTS:

Experience & Knowledge:

1. Minimum 3~5 years relevant experience in Credit function and collection management with preferred experience in construction industry in UAE
2. Accounting software SAP knowledge preferred
3. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
4. Excellent commercial sense and interest in business
5. Familiarity in SOX is advantageous
6. Working experience on Letter of Credits, Trade Finance and Credit insurance
7. Exposure on Multi Currency handling
8. Working knowledge on legal framework is an advantage
9. Trading, Manufacturing and Service related accounting knowledge preferred
10. Working Experience with government department (DEWA, DHA, Engineering office) preferred
11. Driving License and a car is a must

Education:

1. BBA, B.COM (Commerce background)

Skills:

1. Excellent MS office Skills (Advance Excel, Word and Power point)
2. Excel Level 3 knowledge a must (Macros, Pivot Table, Advance Excel formulas)
3. Communicate efficiently and effectively both verbally and in written English
4. People management skill
5. Good communication, negotiation and interpersonal skills with Internal/External and Inter/Intra department
6. Strong analytical and numerical skills
7. Excellent strategic planning skills and able to interact with all levels

Personality Attributes:

1. Leadership
2. Self-motivation
3. Detail and result oriented
4. Sense of urgency
5. High accuracy
6. High integrity and ethics
7. Committed and persistent