Collection Representative Job Description

POWER LEASE VEHICLE RENTAL DMCC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in vehicle rental seeks a diligent Collection Representative to manage overdue accounts and ensure customer relationships remain positive. The ideal candidate will have excellent communication skills and a basic understanding of accounting. This role requires efficient handling of sensitive information while complying with relevant regulations.

Qualifications

• 1+ years in a collections, customer service, or accounts receivable role.
• Strong understanding of accounting and financial principles.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Contact customers to collect overdue payments.
• Negotiate payment plans in accordance with company policies.
• Prepare and submit regular reports on collection status.

Skills

Communication

Negotiation

Time Management

Education

High school diploma or equivalent (Bachelor’s degree preferred)

Tools

Microsoft Office

CRM or collections management software

Job description

Intermediate School, Bachelor of Commerce, Bachelor of Business Administration, Any Graduation

Nationality

Any

Vacancy

1 Vacancy

Job Description

Job Summary:

A Collection Representative is responsible for managing overdue accounts by contacting customers, resolving billing issues, and negotiating payment plans. The role requires maintaining a balance between securing payments and preserving positive customer relationships.

• Contact customers via phone, email, or mail to collect overdue payments.
• Negotiate payment plans and settlements in accordance with company policies.
• Maintain accurate records of all collection activities and customer interactions.
• Resolve billing disputes and escalate complex issues to senior staff when necessary.
• Monitor accounts receivable and identify delinquent accounts.
• Collaborate with internal departments (e.g., billing, customer service) to ensure account accuracy.
• Prepare and submit regular reports on collection status and progress.
• Ensure compliance with all relevant laws and regulations regarding debt collection.

Desired Candidate Profile

• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong communication and negotiation skills.
• Basic understanding of accounting and financial principles.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Experience with CRM or collections management software is a plus.
• Ability to handle sensitive information with confidentiality.
• Strong organizational and time management skills.

Preferred Experience:

• 1+ years in a collections, customer service, or accounts receivable role.
• Experience in a fast-paced, target-driven environment.

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