Collection Officer

Madi International; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Madi International is seeking a Collection Officer to manage accounts receivable and ensure timely collections across multiple countries. You will maintain relationships with customers while enforcing credit policies and supporting cash flow.

The role emphasizes monitoring aging, following up on overdue invoices, and coordinating with Finance and Sales to resolve payment discrepancies. Strong communication and organizational skills are essential.

Qualifications

• 1–3 years of experience in Accounts Receivable, Collections, or Credit Management.
• Experience in distribution, FMCG, or commercial sectors is preferred.
• Familiarity with ERP or accounting software is an advantage.

Responsibilities

• Monitor customer accounts, balances, and aging reports.
• Follow up on overdue invoices and ensure timely collections.
• Process and reconcile customer payments against invoices.
• Resolve payment discrepancies with Finance and Sales teams.
• Monitor credit limits, payment terms, and credit risks.
• Escalate delinquent accounts and recommend collection actions.
• Prepare weekly/monthly collection reports and cash forecasts.
• Maintain records of collection activities and customer communications.
• Handle customer payment and invoice inquiries professionally.

Skills

Accounts Receivable

Collections

Credit Management

Education

Bachelor's degree in Finance/Accounting/Business Administration

Certifications in credit management or collections

Tools

ERP systems

Job description

Job Description:

We are Hiring Collection Officer to join our team, The Collection Officer will support managing CPD across all Countries and responsible for managing accounts receivable, ensuring timely collection of outstanding payments, and maintaining positive relationships with customers.

The role supports cash flow management, minimizes credit risk, and ensures adherence to the company's credit policies.

Key Responsibilities

• Monitor customer accounts, outstanding balances, and aging reports.
• Follow up on overdue invoices and ensure timely collections.
• Process and reconcile customer payments against invoices.
• Resolve payment discrepancies in coordination with Finance and Sales teams.
• Monitor customer credit limits, payment terms, and potential credit risks.
• Escalate delinquent accounts and recommend appropriate collection actions.
• Prepare weekly/monthly collection reports, overdue analysis, and cash forecasts.
• Maintain accurate records of collection activities, payment agreements, and customer communications.
• Handle customer payment and invoice inquiries professionally.
• Build strong customer relationships while ensuring company credit and collection policies are followed.

Key Requirements

• 1–3 years of experience in Accounts Receivable, Collections, or Credit Management.
• Experience in distribution, FMCG, or commercial sectors is preferred.
• Familiarity with ERP or accounting software is an advantage.
• Strong communication, negotiation, follow-up, and organizational skills.
• Ability to manage customer accounts, resolve payment issues, and meet collection targets.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Relevant certifications in credit management or collections are a plus