Collection Executive (UAE Nationals Only) Remote work

Udrive; Dubai; Remote; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Collection Agent to join their Finance team. In this role, you will be responsible for contacting customers to recover overdue payments while maintaining compliance with company policies and legal regulations. Your strong negotiation and communication skills will be essential as you work closely with customers to negotiate payment plans and resolve billing discrepancies. This position offers an opportunity to thrive in a dynamic environment where your contributions directly impact the company's financial health. If you are detail-oriented and enjoy working with people, this role is perfect for you.

Qualifications

• Proven experience in collections or customer service.
• Familiarity with debt collection laws and regulations.

Responsibilities

• Contact customers to collect outstanding payments.
• Negotiate repayment plans and maintain accurate records.

Skills

Negotiation Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Education

High School Diploma

Bachelor's Degree

Tools

CRM Systems

Microsoft Office Suite

Job description

ob Title: Collection Agent
Location: [Insert Location]
Department: Finance / Accounts Receivable
Reports To: Collection Manager

Job Purpose:

The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate records, and ensuring that collections are made in compliance with company policies and legal regulations.

Key Responsibilities:

• Contact customers via phone, email, and other communication channels to collect outstanding payments.

• Negotiate repayment plans and ensure commitments are honored.

• Maintain detailed and accurate records of all collection activities and customer interactions.

• Review account status and resolve billing discrepancies.

• Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.

• Recommend accounts for escalation, legal action, or write-off as necessary.

• Meet individual and team collection targets and KPIs.

• Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.

• Provide regular updates and reports to the Collection Supervisor/Manager.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.

• Proven experience in collections, customer service, or a related field.

• Strong negotiation, communication, and interpersonal skills.

• Ability to remain professional and calm under pressure.

• Familiarity with debt collection laws and regulations.

• Proficient in using CRM systems and Microsoft Office Suite (Excel, Word, Outlook).

• Attention to detail and good organizational skills.

Preferred Skills:

• UAE National

• Experience handling both B2B (business-to-business) and B2C (business-to-customer) collections.

• Knowledge of credit reporting practices.