Collection Executive

BEYOND Developments; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the real estate sector is seeking a Collection Executive to manage outstanding payments. The role involves maintaining positive client relationships, addressing payment concerns, and ensuring compliance with company policies. Candidates should have a Bachelor's degree and relevant experience in the field, with strong skills in communication and negotiation.

Qualifications

• Minimum education: Intermediate institute / Bachelor's Degree.
• 1-2 years experience in the Real Estate industry.
• Good knowledge of real estate rules and regulations in UAE.

Responsibilities

• Manage the collection process for outstanding accounts and ensure timely payments.
• Establish and maintain strong client relationships, addressing payment issues.
• Prepare and submit reports on collection activities.

Skills

Time management

Communication skills

Negotiation skills

Multi-tasking

Follow-up skills

Problem solving

Education

Intermediate institute / Bachelor's Degree

Tools

CRM Systems

Job description

Role Summary:

The collection executive play a crucial role in managing and ensuring timely collection of outstanding payments from clients, this role is responsible for maintaining positive relationships with customers while effectively following up on payment obligations and addressing any related concerns.

Job Responsibilities:

• Manage the collection process for outstanding accounts, ensuring timely payments from clients.
• Follow up with clients through calls, emails, and face-to-face meetings regarding overdue payments.
• Establish and maintain strong relationships with clients, addressing any issues or concerns related to payments professionally and courteously.
• Provide clients with clear information about their outstanding balances and payment options, and clarifying DLD rules and regulations.
• Maintain accurate records of client interactions, payment statuses, and follow-up activities in the CRM system.
• Prepare and submit regular reports on collection activities, outstanding balances, and payment trends to management.
• Payment plans and settlements with clients while ensuring compliance with BEYOND policies.
• Work closely with clients to resolve any disputes or discrepancies related to payments.
• Collaborate with the sales and finance teams to ensure accurate billing and timely resolution of client issues.
• Assist in identifying potential risks in the collection process and propose solutions to mitigate them.

Job Requirements:

• Minimum Required Education - Intermediate institute / Bachelor's Degree
• 1-2 Years of experience in a similar position in the Real Estate industry.
• Required Skills - Time management, communication skills, negotiation skills, multi-tasking, follow-up skills, good knowledge about real estate rules and regulations in UAE, problem solving, CRM Systems (eg, Salesforce, Oracle)