Collection and Administrative Assistant

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Collection and Administrative Assistant. This role supports legal and collection operations, managing daily activities, budgets, and relationships. The ideal candidate will have strong communication skills and a background in banking or office administration.

Qualifications

• Diploma or bachelor’s degree with knowledge of banking and accounting.
• Fluency in English and Arabic (written and spoken).
• Experience in office administration.

Responsibilities

• Overseeing day-to-day operations related to collections.
• Managing administrative budgets and liaising with HR.
• Taking legal action regarding non-collected cheques.

Skills

Communication

Organization

Problem-solving

Reporting

Critical thinking

Analytical skills

Negotiation

Education

Diploma or bachelor’s degree

Tools

Microsoft Office

Oracle system

Job description

Role: Collection and Administrative Assistant

Location: Abu Dhabi

Role Purpose:
Supporting MPM legal & collection operations and providing support to Property Management - UAE.

Key Metrics:

• Revenue:
• Expenses:
• Net Income:
• Assets:
• Headcount:
• Number of branches:
• Number of ATMs:
• Number of Direct Reports:

Key Accountabilities of the role:

• Overseeing day-to-day operations.
• Managing administrative budgets.
• Maintaining corporate relationships.
• Monitoring operating expenses.
• Liaising with HR and other departments.
• Updating attorneys on business performance.
• Carrying out responsibilities in accordance with company policies and procedures.
• Following up on bounced cheques and ensuring their prompt collection.
• Checking non-collected cheques, reviewing supporting documents, and preparing missing documents for police station acceptance.
• Taking legal action against non-collected cheques by transferring cases to law firms and preparing reports.
• Resolving issues related to bounced cheques and police cases.
• Responding to inquiries regarding pending bounced cheques, police case updates, and court procedures.
• Following up on case updates with law firms and updating the system accordingly.
• Following up on deposited amounts at police stations and collecting them.
• Receiving and reviewing invoices from law firms and processing them in Oracle system.
• Following up on legal fee payments with the Accounts Department and handing over payments to law firms.
• Providing information and guidance to interested parties.
• Preparing reports on bounced cheques and police complaints.
• Completing routine tasks efficiently and timely.
• Ensuring daily and weekly follow-up on bounced cheques.
• Providing accurate monthly reports to managers.
• Complying with updated policies, SOPs, and attending training as required.
• Meeting with tenants and owners to explain case statuses.
• Meeting with law firm representatives to discuss case updates and related matters.

Skills and Technical Knowledge Required:

• Diploma or bachelor’s degree with knowledge of banking and accounting.
• Fluency in English and Arabic (written and spoken).
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong communication skills.
• Excellent organizational skills.
• Experience in office administration.
• Problem-solving skills.
• Reporting skills.
• Critical thinking, analytical, reasoning, and negotiation skills.