Colleague Experience Coordinator (Reception)

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Miral Experiences is seeking a Reception Coordinator to enhance colleague engagement and satisfaction. This role involves managing HR functions, providing exceptional customer service, and contributing to a positive work environment. If you are detail-oriented with HR experience, we encourage you to apply and join us in shaping unforgettable moments for our guests.

Qualifications

• 1-2 years HR experience required.
• Personable and empathetic team player.
• Multilingual skills are a plus.

Responsibilities

• Greet and assist colleagues at the HR Service Centre.
• Manage HR Operations inbox and process colleague lifecycle changes.
• Lead parts of the Colleague Induction Program.

Skills

Customer Service

Attention to Detail

Team Collaboration

Education

High School Diploma

Postsecondary education in HR

Tools

MS Office

Oracle HRMS

Job description

Job Description

Join Us at Miral Experiences

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

We are passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the UAE. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you're looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you.

About the Role:

Are you passionate about creating exceptional experiences and being the welcoming face of an organization? Join our dynamic Colleague Experience (CX) Team as a Reception Coordinator, where you’ll play a vital role in supporting our colleagues throughout their employment journey.

As the first point of contact for HR, you’ll be a brand ambassador, delivering real-time solutions and ensuring every interaction leaves a lasting positive impression. From managing the HR Service Centre to coordinating onboarding programs, your professionalism and attention to detail will directly impact colleague satisfaction and engagement.

Key Responsibilities:

Customer Experience & Service Delivery

• Greet and assist colleagues at the HR Service Centre with warmth and professionalism.
• Provide accurate information and support across HR policies and processes.
• Handle inquiries and resolve issues with empathy and efficiency.
• Maintain a welcoming and solution-oriented environment.

HR Operations & Administration

• Manage the HR Operations inbox and process colleague lifecycle changes.
• Maintain accurate data in HCM systems and personnel files.
• Apply for government approvals and update systems like Kronos.
• Generate PRs, liaise with Finance and Procurement, and manage inventories.

Colleague Induction & Engagement

• Lead parts of the Colleague Induction Program.
• Ensure new joiners understand their rights, responsibilities, and HR procedures.

Office & Resource Management

• Monitor and maintain stationery and giveaway stock levels.
• Support budget tracking and resource planning.

Team Collaboration

• Work flexibly across CX streams, supporting team goals.
• Collaborate with internal stakeholders and external partners to ensure seamless service delivery.

What We’re Looking For:

• 1–2 years of HR experience with strong administrative and customer service skills.
• A personable, empathetic, and adaptable team player.
• Proficiency in MS Office; Oracle HRMS and multilingual skills are a plus!
• High attention to detail and ability to thrive in a fast-paced environment.

Minimum Requirement: High School Diploma

• Bonus: Postsecondary education in HR or related field

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.