Colleague Experience Coordinator (HR Reception)

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Miral Experiences is seeking a CX Coordinator to enhance colleague experiences at their HR Service Centre. This role involves greeting colleagues, managing HR reception, supporting operations, and ensuring data accuracy. Ideal candidates will have a high school diploma, prior HR experience, and exceptional interpersonal skills to contribute to a welcoming workplace.

Qualifications

• 1-2 years of experience in Human Resources or a customer-facing role is required.
• Personable and approachable with strong problem-solving skills.
• Excellent communication skills in English, additional languages are a bonus.

Responsibilities

• Greet and support colleagues at the HR Service Centre.
• Manage HR operations including processing colleague changes.
• Ensure accurate documentation and compliance for HR processes.

Skills

Communication

Problem-Solving

Multitasking

Empathy

Detail-Oriented

Time Management

Education

High School Diploma

Degree in HR or related field

Tools

MS Office

Oracle HRMS

Job description

Join Us at Miral Experiences

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

We are passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the UAE. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you're looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you.

About the Role

Are you passionate about people and creating memorable first impressions? Join our dynamic Colleague Experience (CX) team as a CX Coordinator (Reception) — the welcoming face and heartbeat of our HR Service Centre.

In this role, you’ll be the first point of contact for our colleagues, delivering real-time support, resolving queries, and ensuring every interaction reflects our commitment to excellence. From managing the HR reception to supporting HR operations, your work will directly impact colleague satisfaction and the overall employee experience.

Key Responsibilities

• Be the First Impression: Greet and support colleagues at the HR Service Centre, creating a welcoming and professional environment.
• Support HR Operations: Manage the HR inbox, update systems (HCM, Kronos), process colleague changes.
• Deliver Seamless Service: Liaise with Finance and Procurement, generate PRs, and ensure accurate documentation and compliance.
• Manage Office Essentials: Oversee stationery, inventory, and operational budget items to keep the HR Service Centre running smoothly.
• Collaborate Widely: Work with internal departments, external partners, and contractors to ensure seamless service delivery.
• Ensure Data Accuracy: Maintain and organize personnel files, ensuring confidentiality and precision in all HR processes.

What We’re Looking For

Education & Experience

• High School Diploma (essential); a degree in HR or related field is a plus.
• 1–2 years of experience in Human Resources or a customer-facing role.

Skills & Attributes

• Personable, empathetic, and approachable.
• Strong problem-solving and multitasking abilities.
• Excellent communication skills in English (additional languages are a bonus).
• Proficient in MS Office; Oracle HRMS knowledge is a plus.
• Detail-oriented with strong time management.

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.