CMDB Solutions Architect - Abu Dhabi - 1 Year

Hays; Abu Dhabi Emirate; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is looking for a skilled CMDB Solutions Architect to spearhead the design and implementation of a robust Configuration Management Database. This role involves transforming the CMDB to support IT Service Management, ensuring data accuracy, and integrating with discovery tools. You will collaborate with various technical teams to enhance data quality and governance. If you have a strong background in ITIL practices and CMDB management, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience with CMDB in ManageEngine ServiceDesk Plus.
• At least 5 years of experience in IT Service Management.

Responsibilities

• Lead the design and architecture of the CMDB within ManageEngine ServiceDesk Plus.
• Collaborate with technical experts to identify key data sources.

Skills

CMDB Management

ITIL Practices

Integration Skills

Analytical Skills

Communication

Tools

ManageEngine ServiceDesk Plus

Job description

CMDB Solutions Architect - Abu Dhabi - 1 Year

Hays Abu Dhabi Emirate, United Arab Emirates

We are seeking a highly skilled and experienced CMDB Solutions Architect to lead the design, integration, and implementation of our Configuration Management Database (CMDB) initiative. This role will transform our CMDB into a robust, scalable, and integrated system within ManageEngine ServiceDesk Plus to support IT Service Management.

Key Responsibilities :

• Lead the end-to-end design and architecture of the CMDB within ManageEngine ServiceDesk Plus, aligning with ITIL v4 and organizational standards.
• Review and assess current inventory lists, identifying gaps and inconsistencies to address in the implementation.
• Define and implement improvements to CI classification, relationships, attributes, and lifecycle management.
• Define and implement IT and Business Services, mapping CI relationships.
• Collaborate with technical experts across infrastructure, networking, clinical applications, engineering, asset management, and information security to identify key data sources.
• Integrate the CMDB with available network discovery tools to support automated discovery and CI updates.
• Develop and maintain CMDB governance procedures, including data quality management, change control, and audit readiness.
• Provide hands-on configuration and scripting within ManageEngine ServiceDesk Plus as necessary.
• Lead data cleansing and normalization efforts, ensuring accuracy, completeness, and consistency of CIs.

Qualifications

• CMDB Experience : Proven experience with CMDB in ManageEngine ServiceDesk Plus.
• IT Service Management : At least 5 years of experience, with 3 years focused on CMDB.
• ITIL Knowledge : Strong understanding of ITIL practices.
• Integration Skills : Experience integrating CMDBs with discovery tools.
• Analytical Skills : Ability to translate technical requirements into CMDB configurations.
• Communication : Excellent verbal and written communication skills.