Cluster Sales Executive - Delta Hotels by Marriott Jumeirah Beach Four Points by Sheraton Sheik[...]

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance guest experiences through exceptional service and sales techniques. In this role, you will be the face of the company, addressing guest inquiries and ensuring satisfaction while promoting brand loyalty. Your contributions will directly impact revenue through upselling and maintaining high standards of customer service. Join a team that values professionalism and teamwork, where your skills will help create memorable experiences for guests. This is an opportunity to thrive in a dynamic environment that prioritizes guest satisfaction and employee growth.

Qualifications

• At least 2 years of related work experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Resolve guest calls and requests using effective sales techniques.
• Process reservations and maintain guest loyalty through upselling.

Skills

Sales Techniques

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D.

Tools

Reservation Software

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including upselling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points show tickets gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests changes and cancellations received by phone fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls requests questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

IC