Cluster Reservations & Sales Specialist

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Room discounts

Training & development opportunities

Job summary

Located in the heart of Abu Dhabi, InterContinental Hotel & Residences Abu Dhabi is seeking a passionate Cluster Reservations Sales Agent to handle guest reservations across the hotel and residences. responsibilities include calls and emails, upselling, and coordinating with Front Office and Sales to deliver exceptional guest experiences.

The role requires English fluency and prior reservations/front office experience, with a strong emphasis on customer service, attention to detail, and

Qualifications

• Previous experience in Reservations, Front Office, or a similar hotel role is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service and sales skills.
• Good knowledge of hotel reservation systems and Microsoft Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• A positive attitude and a genuine passion for hospitality.
• Fluency in English is required; additional languages are an advantage.

Responsibilities

• Handle incoming reservation calls, emails, and enquiries in a professional and timely manner.
• Assist guests with room and residence reservations, amendments, cancellations, and special requests.
• Provide accurate information on room types, rates, packages, promotions, and hotel facilities.
• Maximize revenue opportunities through effective upselling and cross-selling.
• Ensure all reservations are accurately entered and maintained in the system.
• Coordinate closely with Front Office, Sales, Revenue, and other departments to ensure smooth guest experiences.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain a high level of product knowledge and stay updated on hotel and cluster offerings.
• Handle guest concerns professionally and ensure appropriate follow-up.
• Follow IHG and hotel standards, policies, and procedures at all times.

Skills

Reservations experience

Customer service

Sales skills

Communication skills

Multitasking

Attention to detail

Hospitality mindset

English fluency

Tools

Hotel reservation systems

Microsoft Office

Job description

Located in the heart of Abu Dhabi, InterContinental Hotel & Residences Abu Dhabi is seeking a passionate Cluster Reservations Sales Agent to handle guest reservations across the hotel and residences. responsibilities include calls and emails, upselling, and coordinating with Front Office and Sales to deliver exceptional guest experiences.

The role requires English fluency and prior reservations/front office experience, with a strong emphasis on customer service, attention to detail, and