Cluster Reservations Sales Agent – Luxury Hotel & Residences

Tanqeeb; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Room discounts

Training programs

Job summary

InterContinental Hotel & Residences Abu Dhabi is seeking a Cluster Reservations Sales Agent to manage reservations for both the hotel and residences. You will handle calls, emails, and enquiries, assist with bookings and changes, and provide detailed information on rates, packages, and facilities.

The role emphasizes upselling opportunities, coordination with Front Office, Sales, and Revenue teams, and maintaining accurate reservations in the system.

Qualifications

• Previous experience in Reservations, Front Office, or a similar hotel role is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service and sales skills.
• Good knowledge of hotel reservation systems and Microsoft Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• A positive attitude and a genuine passion for hospitality.
• Fluency in English is required; additional languages are an advantage.

Responsibilities

• Handle incoming reservation calls, emails, and enquiries in a professional and timely manner.
• Assist guests with room and residence reservations, amendments, cancellations, and special requests.
• Provide accurate information on room types, rates, packages, promotions, and hotel facilities.
• Maximize revenue opportunities through effective upselling and cross-selling.
• Ensure all reservations are accurately entered and maintained in the system.
• Coordinate closely with Front Office, Sales, Revenue, and other departments to ensure smooth guest experiences.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain a high level of product knowledge and stay updated on hotel and cluster offerings.
• Handle guest concerns professionally and ensure appropriate follow-up.

Skills

Excellent communication

Interpersonal skills

Customer service

Sales skills

Multitasking

Attention to detail

Tools

Hotel reservation systems

Microsoft Office

Job description

InterContinental Hotel & Residences Abu Dhabi is seeking a Cluster Reservations Sales Agent to manage reservations for both the hotel and residences. You will handle calls, emails, and enquiries, assist with bookings and changes, and provide detailed information on rates, packages, and facilities.

The role emphasizes upselling opportunities, coordination with Front Office, Sales, and Revenue teams, and maintaining accurate reservations in the system.