Cluster Reservations Sales Agent - InterContinental Hotel & Residences Abu Dhabi

InterContinental Hotels Group; Abu Dhabi; On-site; AED 40,000 - 50,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Cluster Reservations Sales Agent to manage guest bookings and ensure excellent customer service. In this role, you will handle reservations via multiple channels, use hospitality systems, and coordinate with various teams to enhance the guest experience. Ideal candidates will have experience in hotel reservations and strong communication skills. Join a team that values inclusion and wellbeing.

Benefits

Competitive salary

Room discounts

Career development and training programs

Qualifications

• 1-2 years of experience in hotel reservations, front office, or sales support.
• Proficiency in hospitality systems preferred.
• Excellent telephone etiquette and strong written/verbal communication skills.
• High attention to detail, multitasking ability in a fast-paced environment.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Handle incoming reservations via phone, email, and online channels.
• Convert inquiries into bookings based on guest needs.
• Ensure accurate entry of reservation details into the system.
• Coordinate with Sales, Front Office, and Revenue teams for bookings.
• Maximize room revenue through upselling techniques.

Skills

Hotel reservations experience

Customer service skills

Communication skills

Sales-driven approach

Fluency in English

Tools

Opera

IHG Concerto

Job description

Cluster Reservations Sales Agent - InterContinential Hotel & Residences Abu Dhabi

Be the First Step in a Memorable Stay At InterContinental Hotel & Residences Abu Dhabi, we pride ourselves on creating unforgettable experiences from the very first interaction. As a Cluster Reservations Sales Agent, you’ll be the voice that connects guests with their next luxury stay—handling bookings with care, precision, and a passion for hospitality.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Handle incoming reservations via phone, email, and online channels for hotel rooms and serviced residences.
• Convert inquiries into bookings by understanding guest needs and providing personalized recommendations.
• Ensure accurate entry of reservation details into Opera, IHG Concerto, or other PMS/CRS platforms.
• Monitor availability, apply correct rates, and communicate changes clearly to guests and internal teams.
• Coordinate with Sales, Front Office, and Revenue teams for VIPs, group bookings, and corporate clients.
• Manage pre-arrival requests, confirmations, and billing instructions promptly.
• Maximize room revenue through upselling techniques and cross-promoting offers across properties.
• Maintain a high level of product knowledge, including seasonal packages, promotions, and residence features.

What we need from you:

• 1–2 years of experience in hotel reservations, front office, or sales support.
• Proficiency in Opera, IHG Concerto, or similar hospitality systems preferred.
• Excellent telephone etiquette and strong written/verbal communication skills.
• High attention to detail, with the ability to multitask in a fast-paced environment.
• Sales-driven approach with a warm and guest-centric attitude.
• Fluent in English; Arabic or additional languages are a plus.
• Flexibility to work shifts, weekends, and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the 'Apply' button. Start your journey with us today.