Cluster Reservations Agent | Hilton Hotels in YasIsland

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Cluster Reservations Agent in Abu Dhabi. The ideal candidate will provide excellent customer service, convert inquiries into bookings, and respond to sales inquiries. Qualifications include strong communication and organizational skills, along with any tertiary qualifications. This full-time role offers a vibrant work environment at iconic properties on Yas Island.

Qualifications

• A passion for delivering excellent customer service.
• A highly professional telephone manner.
• Outstanding administration and organizational skills.

Responsibilities

• Convert inquiries into confirmed bookings swiftly.
• Respond positively to sales inquiries.
• Identify sales opportunities.
• Ensure reservations are accurate and meet guest expectations.

Skills

Customer service

Communication skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications

Job description

What are we
looking
for

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To succeed in this role, you should embody the following attitude, behaviors, skills, and values:

• A passion for delivering excellent customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a reservations environment
• Tertiary qualifications or other collegiate-level degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences worldwide every day. Our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

In your role, you will work as a Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi Curio Collection by Hilton, and DoubleTree by Hilton Abu Dhabi Yas Island Residences.

A Cluster Reservations Agent serves as the main contact for room reservations at the hotel, offering excellent service and influencing guests' decisions to stay at the property.

What will I be doing

As a Cluster Reservations Agent, you will be the first point of contact for room inquiries within the hotel. You will be responsible for providing excellent customer service and solutions to meet guest and customer needs. Specific tasks include:

• Converting inquiries into confirmed bookings swiftly
• Responding positively to sales inquiries to develop future sales leads
• Identifying sales opportunities as appropriate
• Responding to all customers professionally, ensuring reservations are accurate and meet guest expectations
• Providing prompt and efficient service while maintaining hotel brand standards

Required Experience:

Unclear seniority level

Key Skills:

Active Directory Administration, English Language, Access Control, JPA, Legal Support, Airlines

Employment Type: Full-Time

Experience: years (unspecified)

Vacancy: 1