Cluster Reservations Agent | Hilton Hotels in Yas Island

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a Cluster Reservations Agent to join their dynamic team. In this pivotal role, you will be the primary contact for room reservations across three iconic properties, ensuring that each guest receives exceptional service and support. Your responsibilities will include converting inquiries into bookings, responding to sales leads, and maintaining brand standards while delivering prompt and efficient service. This is an exciting opportunity to contribute to a globally recognized company that values its team members and is dedicated to providing remarkable guest experiences.

Qualifications

• Passion for delivering great customer service is essential.
• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Respond positively to sales inquiries and develop future leads.
• Ensure all reservations are completed accurately and efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Telephone Manner

Computer Proficiency

Education

Tertiary Qualifications

Job description

In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences.

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

1. Convert, quickly, inquiries into contracted business
2. Respond, positively, to sales inquiries to develop future sales leads
3. Identify sales leads, as appropriate
4. Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
5. Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. A passion for delivering great customer service
2. A highly professional telephone manner and excellent communication skills
3. Outstanding administration and organizational skills
4. Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in a Reservations environment
2. Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!