Cluster Reservations Agent | Hilton Hotels in Yas Island

Hilton Worldwide, Inc.; Abu Dhabi, Yas Island; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Cluster Reservations Agent to join their dynamic team on Yas Island. This role is pivotal in providing exceptional customer service and ensuring guest satisfaction through efficient handling of room reservations. As the first point of contact, you will convert inquiries into bookings while maintaining the brand's high standards. The ideal candidate will possess excellent communication and organizational skills, along with a professional demeanor. Join a global leader in hospitality and contribute to creating remarkable experiences for guests every day.

Qualifications

• Excellent customer service skills with a professional telephone manner.
• Strong organizational and administrative abilities.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business and respond to sales inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Telephone Etiquette

Education

Tertiary Qualifications

Job description

Job Description - Cluster Reservations Agent | Hilton Hotels in Yas Island (HOT0BINR)

Job Number:

HOT0BINR

Work Locations:

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

In your role, you will be working as a Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi, Curio Collection by Hilton, and DoubleTree by Hilton Abu Dhabi Yas Island Residences.

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Cluster Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!