Cluster Reservation Agent (Arabic Speaker)

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group is seeking a Reservations agent to enhance guest satisfaction and drive revenue. The candidate should have experience in a luxury hotel environment, demonstrate strong communication skills, and have a proactive approach to managing reservations. With responsibilities including handling inquiries and upselling, this full-time role is geared towards individuals with a passion for service.

Qualifications

• Minimum of 2 years of experience in a similar role at an international ultra-luxury resort.
• Familiarity with hotel operations and distribution channels.
• Understanding of regional and local market dynamics.

Responsibilities

• Assist in the effective operation of the Reservations department.
• Drive upselling and achieve set revenue targets.
• Process and respond to all reservation requests promptly.

Skills

Communication Skills

Team Player

Passion for Service

Tools

PMS

RMS

Job description

Please note that this is not an exhaustive list of all responsibilities. Anantara employees always find new ways to care for the business, guests, and colleagues. The key responsibilities for this position include:

• Assist in the effective operation of the Reservations department to meet the hotel's business goals.
• Adhere to all Standard Operating Procedures.
• Drive upselling and achieve set revenue targets by months.
• Be fully aware of the Selling Strategy, rates, packages, groups, and booking status of the hotel at all times.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow-up reports as per departmental requirements.
• Check expected arrivals 1, 3, and 7 days prior, according to SOP, and reconfirm bookings.
• Maintain effective office administrative procedures to safeguard against double-bookings, non-guaranteed bookings, filing errors, and inaccuracies.
• Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment.
• Stay updated with current hotel information, including room types, rates, features, facilities, food and beverage outlets, promotions, spa, health club, and other services.
• Take responsibility for maximizing quality levels of product, service, and guest satisfaction.
• Ensure all guest satisfaction issues are addressed, monitored, and followed up promptly.
• Monitor daily arrivals, ensuring guest requests are fulfilled, expectations met, and reservations honored.
• Maintain a motivating work environment within the department and hotel-wide.
• Understand the relationship between the Sales office, Group Sales Department, Front Desk, and Reservations.
• Be knowledgeable about local seasonality and events.
• Proactively promote sister properties of Minor International.
• Liaise with the Accounting Department regarding reservation procedures, reports, operational issues, and commission payments.
• Assist and provide friendly service to local tour operators and travel agencies.
• Amend and cancel reservations as needed, confirming payment methods.
• Respond to information requests within hotel-specified timelines.
• Attend hotel events, daily shift briefings, and training sessions to enhance professional skills.

Qualifications :

• Familiarity with hotel operations, PMS & RMS systems, and distribution channels.
• Understanding of regional & local market dynamics, competitors, and events.
• Experience in a luxury hotel is essential.
• Passion for delivering excellent service.
• Strong team player with excellent communication skills.
• Minimum of 2 years of experience in a similar role at an international ultra-luxury resort.

Additional Information :

Relocate to a remote area.

Remote Work : No

Employment Type : Full-time