Cluster Operation Manager

ADAGIO; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

A leading hotel company seeks an experienced Operations Manager to oversee daily operations across Cluster Hotels in Dubai. The role requires strong leadership skills, a focus on guest satisfaction, and the ability to manage the Rooms department effectively while ensuring compliance with hotel policies and procedures. Candidates must possess a Bachelor's degree in Hotel Management and have at least three years of experience in a similar role, preferably with Accor.

Qualifications

• Minimum 3-years as Rooms Division Manager.
• Accor experience is mandatory.
• Strong interpersonal and communication skills required.

Responsibilities

• Oversee daily operations of the hotel focusing on Rooms department.
• Provide guidance and support to all departments.
• Manage guest communication and resolve complaints.

Skills

Interpersonal skills

Communication

Problem-solving

Leadership

Education

Bachelor Degree in Hotel Management

Job description

As the Operations Manager, you will report directly to the Cluster General Manager and oversee the daily operations of Cluster Hotels, with a focus on rooms department and guiding the food & beverage department. Your role will be pivotal in ensuring the highest level of guest satisfaction.

• Provide timely and thoughtful guidance, coaching, leadership and expert support to all departments.
• Oversee the daily operations of the hotel, focusing on Rooms department.
• Ensure consistent compliance with hotel policies and outstanding, intuitive guest service while maximizing departmental profits.
• Proactively and thoughtfully anticipate and prevent negative guest experiences through training; communication; planning and organizing.
• Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
• Ensure compliance of company’s hotel policies, SOP’s and any applicable laws and regulations.
• Understand the importance of Guest Reviews on sites such as TripAdvisor, Expedia, Booking.com & Google Reviews, whilst replying in a timely manner.
• Manage guest communication for pre-arrival, in-house and post-departure via the communication tools.

Qualifications

• Bachelor Degree in Hotel Management
• Minimum 3-years as Rooms Division Manager
• Accor experience is mandatory
• Ability to build trust and relationships with all levels of employees.
• Self-motivated, decisive, responsible and driven to achieve goals.
• Strong interpersonal skills, exceptional oral and written communication skills are essential.
• Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.