Cluster Manager (Super Premium) Digital & Technology Services

Aldar Academies; Abu Dhabi; On-site; AED 420,000 - 640,000; Full time

Job summary

Aldar Academies is recruiting a Cluster Manager Digital & Technology Services to oversee the digital and technology provision across its Super Premium Schools in Abu Dhabi. You’ll shape the technology strategy and service delivery across the cluster, ensuring secure, reliable systems aligned with educational priorities.

The role involves leading IT infrastructure, cybersecurity, service support, and technology-enabled improvements across multiple schools, working with leadership and central

Qualifications

• Bachelor’s degree in information technology or related field.
• Professional certifications (ITIL, PMP/PRINCE2) desirable.

Responsibilities

• Provide strategic and operational leadership across the cluster for digital and technology services.
• Oversee secure, reliable technology infrastructure, cybersecurity, service delivery.
• Collaborate with school leadership and central Digital and Enterprise Services to drive service excellence.
• Balance strategic planning with hands-on operational incident management.
• Present technology plans and performance information to senior leadership.
• Manage budgets, suppliers, and technology projects across multiple sites.

Skills

IT service delivery

Leadership

Cybersecurity governance

ITIL framework

Cloud & networks

Stakeholder management

Education

Bachelor's degree in Information Technology/CS/IS/Cybersecurity or related

Tools

Jira

Confluence

Microsoft 365

Azure/Entra ID

Job description

Aldar Education is currently seeking an outstanding Cluster Manager Digital amp Technology Services to oversee the digital and technology provision across its Super Premium Schools

This is an exciting opportunity to join the highly successful Aldar Education family of schools and play a key role in shaping the technology strategy and service delivery across some of Abu Dhabi s leading educational institutions

As the leading education group in Abu Dhabi Aldar Education provides inclusive and innovative learning that inspires and empowers communities We offer a range of educational brands for learners from nursery through to adult education with the broadest choice of curricula across the largest number of locations in Abu Dhabi

Working collaboratively our education network aims to empower the next generation to shape our future while directly supporting the educational priorities of the Abu Dhabi Government

Our work is guided by the Abu Dhabi Economic Vision 2030 which seeks to build a sustainable knowledge-based economy through premium education

The Cluster Manager Digital amp Technology Services will provide strategic and operational leadership across the Super Premium Schools ensuring that technology services are secure reliable and aligned with each school s educational and operational priorities

The role will oversee the effective delivery of digital infrastructure systems cybersecurity service support and technology-enabled improvement across the cluster

Working closely with school leadership teams and Aldar Education s central Digital and Enterprise Services function the successful candidate will drive service excellence consistency and innovation while ensuring an exceptional experience for students staff and the wider school community

Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity or a related discipline

Relevant professional certification such as ITIL, Microsoft, Cisco, CompTIA, PRINCE2/PMP or equivalent is highly desirable

At least five to seven years' progressive experience in IT service delivery, infrastructure or technology operations, including a minimum of three years in a leadership role

Demonstrable experience supporting multiple sites or a complex, customer-facing organisation; experience within education is strongly preferred

Proven responsibility for teams, budgets, suppliers, infrastructure and technology projects

Experience managing critical incidents, cybersecurity risks, business continuity and service improvement

Experience presenting technology plans, risks and performance information to senior leadership

Strong knowledge of Microsoft 365, Entra ID/Azure, endpoint management, identity and access management, networking, Wi-Fi, backup and cloud technologies

Sound understanding of cybersecurity controls, vulnerability management, data protection, incident response and disaster recovery

Strong working knowledge of ITIL service-management practices, service desks, SLAs and OLAs, incident, problem and change management, CMDB and asset management

Experience using service-management and knowledge platforms such as Jira and Confluence

Strong project, budget, procurement, asset and supplier-management capability

Ability to balance strategic planning with hands-on operational leadership and decisive incident management

Excellent communication, stakeholder-management and influencing skills, including the ability to explain technical matters clearly to non-technical audiences

High levels of integrity, discretion, organisation, resilience and customer focus.